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For Companies At a Glance
- Tasks: Engage customers and drive sales in the Outdoor Living department.
- Company: Join a vibrant team focused on outdoor living solutions.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Make a difference by helping customers create their dream outdoor spaces.
- Qualifications: No experience needed, just a passion for sales and customer service.
- Other info: Great opportunity for growth and teamwork in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Purpose of the Role: To support the Outdoor Living department by delivering excellent customer service, proactively engaging every customer who enters the showrooms, actively driving sales through confident, consultative selling and maintaining high retail and merchandising standards. The role focuses on engaging customers, converting enquiries into sales, and ensuring the department is welcoming, safe and commercially presented at all times.
Key Responsibilities
- Sales & Customer Engagement
- Proactively approach and acknowledge every customer who enters the Outdoor Living showrooms in a friendly and professional manner.
- Engage customers to understand their outdoor living needs and offer appropriate advice, solutions and products.
- Confidently sell Outdoor Living products including furniture, BBQs, Pergolas, outdoor kitchens, accessories and seasonal ranges.
- Ensure no customer leaves the department without being offered assistance.
- Daily follow up on customer enquiries and quotations to maximise sales conversion.
- Upsell, cross-sell and recommend complementary products to increase transaction value.
- Support the department in achieving sales targets.
- Promote offers and promotions to customers.
- Deliver a welcoming, knowledgeable and consultative service to every customer.
- Support customers throughout their buying journey, including product selection, quotations, delivery options and aftersales queries.
- Build rapport and trust to create a positive and memorable customer experience.
- Handle customer questions or concerns professionally, escalating issues where appropriate.
- Ensure customers leave with a positive impression of the Outdoor Living Showrooms.
- Maintain a clean, tidy and well-presented Outdoor Living department at all times.
- Ensure daily checklists are completed daily and standards are consistently maintained.
- Ensure furniture and displays are built, maintained and presented to a high standard.
- Follow merchandising guidelines to keep displays commercial, inspiring and seasonally relevant.
- Ensure POS, pricing and signage are accurate and up to date.
- Support layout changes and promotional displays as required.
- Assist with stock replenishment, rotation and availability.
- Handle stock carefully to minimise damage and shrinkage.
- Report low stock levels, damages or maintenance issues promptly.
- Follow all health & safety, fire safety and security procedures.
- Complete all tasks as required.
- Work with line manager and colleagues to support department goals.
- Work with colleagues to ensure customers are greeted promptly, even during busy periods.
- Communicate effectively with the supervisor and retail manager regarding sales opportunities, customer feedback or issues.
- Support other departments when required to ensure smooth store operations.
Skills & Attributes
- Confident and comfortable approaching customers proactively.
- Passion for sales and delivering excellent customer service.
- Friendly, approachable and professional manner.
- Strong communication and listening skills.
- Enthusiastic, proactive and willing to learn product knowledge.
- Reliable, flexible and comfortable working outdoors in varying weather conditions.
- Team-focused with a strong sense of personal responsibility.
Outdoor Living Assistant- Full Time in London employer: Chessington Nurseries Ltd
Contact Detail:
Chessington Nurseries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Living Assistant- Full Time in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and values. This way, you can show off your knowledge and passion for outdoor living, which will definitely impress them.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to get comfortable approaching customers and offering solutions. The more confident you are in your selling techniques, the better you'll perform in the real deal.
✨Tip Number 3
Be ready to share your own experiences! Think of times when you've provided excellent customer service or sold a product successfully. These stories can really help you stand out during the interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Outdoor Living Assistant position!
We think you need these skills to ace Outdoor Living Assistant- Full Time in London
Some tips for your application 🫡
Show Your Passion for Outdoor Living: When writing your application, let your love for outdoor living shine through! Share any personal experiences or interests related to outdoor activities, as this will resonate with us and show that you're a great fit for the role.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering excellent customer service. We want to see examples of how you've engaged with customers in the past and how you’ve gone the extra mile to ensure they leave happy.
Be Confident and Proactive: In your application, convey your confidence and proactive approach. Mention times when you took the initiative to help customers or drive sales, as this aligns perfectly with what we’re looking for in an Outdoor Living Assistant.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate online platforms.
How to prepare for a job interview at Chessington Nurseries Ltd
✨Know Your Products
Familiarise yourself with the outdoor living products you'll be selling, like furniture, BBQs, and accessories. Being knowledgeable will help you engage customers confidently and answer their questions effectively.
✨Practice Your Customer Engagement Skills
Role-play different customer scenarios with a friend or family member. This will help you get comfortable approaching customers and understanding their needs, which is crucial for converting enquiries into sales.
✨Showcase Your Sales Techniques
Prepare examples of how you've successfully upsold or cross-sold products in the past. Highlighting your consultative selling approach will demonstrate your ability to drive sales and enhance the customer experience.
✨Emphasise Teamwork and Communication
Be ready to discuss how you work well in a team and communicate effectively with colleagues. Share experiences where you've supported department goals or helped create a positive environment, as this aligns with the role's focus on teamwork.
