Field Engineer

Field Engineer (North West)

We’re looking for an experienced Field Engineer ideally based in the North West to join our growing Professional Services team.

Location: Hybrid/Remote with Travel Requirements within the North West | Business Area: Professional Services | Salary: Up to £37,000 dependent on experience (plus car allowance)

Reporting into the Field Engineer Deputy Team Leader, the Field Engineer will join a high performing and skilled team, providing a high standard of service to our customers.

“a great place to work, a great place to be a customer”

The Role:

• \”Visiting client sites to troubleshoot and resolve issues that cannot be resolved remotely
• Performing Hardware and Software installations on customer sites
• Ability to work Independently and Collaboratively
• Ensuring customers are updated as to the progress of their request / issue
• Maintaining agreed SLA’s, updating ticket information as you work from diagnostics through to resolution
• Liaise with third party and vendors to resolve incidents with root cause analysis
• Assist with mentoring colleagues where applicable in line with escalation procedures\”

The Candidate:

Experience:

• Have strong, proven troubleshooting and technical Support Skills
• Have excellent experience of both Windows and Apple desktop operating systems.
• Have excellent knowledge of:
• Windows Server Operating Systems installation, configuration and administration
• Active Directory deployment / design and administration including Group Policy
• Exchange Server support and administration
• M365 configuration and administration
• Microsoft Azure / Entra ID
• Intune and Endpoint management
• Understanding of Public, Private and Hybrid Cloud environments
• Remote Desktop Services and Azure virtual desktop
• Administration of virtualisation platforms including VMware & Hyper-V
• Networking (LANs & WANs) including servers, switches, firewalls, routers etc.
• Firewall, network topologies, infrastructure and VPN Technologies including SSL services
• Wireless networking technologies and troubleshooting Qualities

Qualities:

• Personable, well-presented, and excellent verbal and written communication
• Full driving license with access to a car
• Customer focused and pro-active with regards to fulfilling the clients’ requirements / expectations
• Prepared to work out of hours for potential customer requirements (additional benefits offered)
• Good time and workload management skills
• Conscientious, well organised and customer focused
• Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process

Why join Chess?

Chess is one of the UK\’s leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.

We\’re extremely proud that our people voted us No.1 in \’The 100 Best Companies to Work for\’ list 2018, and we continue to celebrate more than fourteen years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that “if you’re not growing, we’re not growing”.

Salary details:

Up to £37,000 dependent on experience (plus car allowance)

Benefits include:

• Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
• Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
• Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more
• Hybrid working support – Allowance towards a home desk and chair
• Loyalty point scheme – allowing you to use your points to increase your benefits each year
• Access to our Future Fit benefits package – including Mental, Physical and Financial support
• 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
• Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
• Additional holidays: Half Day Fridays and a Wellbeing Day
• £100 per year matched charity donation, plus payroll giving options

Hours:

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location:

Hybrid Remote with Travel Requirements within the North West

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Is Chess the place for you?

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk.

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