At a Glance
- Tasks: Install and configure Cloud Voice solutions while troubleshooting complex technical issues.
- Company: Join a leading tech service provider known for its collaborative culture.
- Benefits: Earn up to £40,000 plus car allowance, with private healthcare and flexible working options.
- Other info: Enjoy career growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real impact by delivering exceptional service to customers across the South East.
- Qualifications: Strong knowledge of telephony systems and excellent communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Flexible, hybrid working position with commitment to customer travel.
Business Area: Professional Services
Salary Details: Up to £40,000 dependent on experience, plus car allowance.
Are you a skilled PBX Field Engineer looking to take the next step in your career? We’re seeking a dedicated professional who thrives in dynamic environments and is passionate about delivering exceptional service. As a Field Engineer, you’ll report directly to the Deputy Team Leader and become part of a high-performing, collaborative team known for its technical expertise and customer-first mindset. You’ll play a pivotal role in supporting our customers by providing on-site and remote engineering services, troubleshooting complex issues, and ensuring seamless implementation of our solutions.
Responsibilities:
- Conduct on-site visits to customer premises to install and configure a variety of Cloud Voice and ICT solutions, ensuring seamless deployment and optimal performance.
- Diagnose and resolve complex technical issues that cannot be addressed remotely, delivering hands-on support with precision and efficiency.
- Provide overflow support to desk-based engineers during peak demand or escalated cases, contributing to team-wide service continuity.
- Perform hardware and software installations at customer sites, adhering to best practices and company standards.
- Lead customer transformation projects independently or collaborate with colleagues to ensure successful delivery and client satisfaction.
- Maintain clear and consistent communication with customers, keeping them informed of progress and resolution timelines throughout the support process.
- Uphold service level agreements (SLAs) by accurately updating ticket information from initial diagnostics through to final resolution.
- Liaise with third-party providers and vendors to investigate and resolve incidents, conducting thorough root cause analysis where required.
- Support the development of team capabilities by mentoring colleagues and assisting with escalations in line with established procedures.
The Candidate:Technical:
- Have excellent knowledge of Cloud Voice and connectivity Products
- Telephony hardware and handset configuration
- Microsoft Teams Voice implementations and topologies
- PBX and Analogue platform interoperability
- SIP Connectivity
- Contact Centre Solutions & Call Recording
- Understanding of Public, Private and Hybrid Cloud environments
- Firewall, network topologies, infrastructure and VPN Technologies
- Switch administration & configuration (VLANs, trunks, stacking)
Qualities:
- A personable and well-presented professional with outstanding verbal and written communication skills.
- Based in the South East of the UK, with the flexibility to travel to customer sites across the region and sometimes further.
- Holds a full UK driving licence and has access to a reliable vehicle.
- Strong customer focus with a proactive approach to meeting client needs and exceeding expectations.
- Willingness to participate in out-of-hours work and 24/7 on-call support when required (additional benefits apply).
- Excellent time management and workload prioritisation skills, with the ability to work independently and as part of a team.
- Organised, conscientious, and committed to delivering high-quality service.
- Confident decision-maker with sound judgement, who engages the right stakeholders in the decision-making process.
What's in it for you?
- Basic salary up to £40,000 annually plus monthly car allowance.
- Your Benefits at Chess:
- Private healthcare (free after 1 year)
- Eye tests, flu jabs, and on-site health checks
- Mental health support from trained First Aiders
- A Wellbeing Day after 1 year
- Hybrid working support with a home office allowance
- 20 days holiday (rising to 24 with service) plus bank holidays
- Buy or sell up to 5 holidays twice a year
- Rewards & Recognition
- Perkbox discounts on shopping, travel, fitness, and more
- Points-based rewards from year 2
- Charity donation matching (up to £100)
- Recognition platform to celebrate your wins
- EE SIM offers for you and your family
- Learn 2 Earn scheme to boost your salary
- Team socials and celebrations
- Bespoke onboarding and leadership training
- Dedicated Culture Team to support you
- A standard week is 37.5 hours, Monday to Friday
- Prepared to work out of hours/on 24x7 call when required (additional benefits offered)
- Willingness to work on customer sites for extended periods of time when required
Why Join Chess? Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses. Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 15 years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that "if you're not growing, we're not growing." At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you.
PBX Field Engineer (Regional - South East) in London employer: Chess Limited
Chess Limited in Wilmslow is an exceptional employer that prioritises employee well-being and professional growth. With a vibrant work culture that encourages collaboration and innovation, employees benefit from private healthcare and flexible hybrid working arrangements, making it an ideal place for those seeking a rewarding career in sales. The company’s commitment to nurturing talent ensures that team members have ample opportunities for advancement while contributing to exciting projects in cutting-edge service areas like Cybersecurity and Data.
StudySmarter Expert Advice🤫
We think this is how you could land PBX Field Engineer (Regional - South East) in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Chess Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Chess Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace PBX Field Engineer (Regional - South East) in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Chess Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Chess Limited.
How to prepare for a job interview at Chess Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
