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For Companies At a Glance
- Tasks: Support customers globally by maintaining and optimising high-tech hardware and software systems.
- Company: Join Chess Dynamics, a leader in defence technology, providing innovative solutions worldwide.
- Benefits: Enjoy a flexible work-life balance, 28 days annual leave, and wellness initiatives.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to impactful projects.
- Qualifications: Experience with complex systems and strong communication skills are essential; military background is a plus.
- Other info: Must be willing to travel and obtain UK Security Clearance.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The purpose of our Field Service Engineer (FSE) role at Chess Dynamics is to provide field support to our customers worldwide by ensuring the stable operation of our hardware & software products, which include fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems.
Key Responsibilities
- Offsite repairs to Chess products and systems
- Preparation of post visit report
- Installation of new products at customer sites
- After sales support and servicing to customers
- Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format
- Strip-down / survey, repair, and test allocated customer repair returns
- Support Chess sales team in demos and trials for customers
- Prepare Chess demo/trial equipment for sales activities
- Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams
- Preparation of risk assessments and SSOW’s for installation/commissioning activities
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities
- Identify and support continuous improvement initiatives within the Customer services functional area.
Skills & Experience
Essential
- Experience of complex optical systems maintenance and repair with electrical and mechanical assembly tools within the military for naval, army or air force or similar civilian systems
- Electronics knowledge, including microcontrollers with an understanding of basic control theory – servo tuning is required with a basic understanding of radar, optics, and communications systems
- Experienced in electronic fault finding of systems
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates
- Excellent commercial, relationship management and communication skills with key stakeholders and customers (in particular on-site with customers) with the ability to represent the company in complex situations (excellent diplomacy and upselling ability, keeping a commercial mindset at all times on behalf of the business)
- Comfortable working in exposed or adverse conditions at land and sea including working at heights and with large heavy equipment
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies)
Desirable
- Clean driving licence with class C1 is desirable for driving company test vehicle
- IT architecture knowledge
- Have a current interest and/or working knowledge of army/navy equipment/procedures
- Experience in preparing and delivering customer facing maintenance and operator training courses
Personal Attributes
- Demonstrates our company values of Teamwork, Integrity, Excellence and Courage
- Highly organised and self-motivated and able to work on their own initiative to tight deadlines within pressurised environments
- The ability to work independently when required
- A flexible, conscientious, and diligent attitude
- Excellent communication, interpersonal and written skills
- A resilient and adaptable approach
- Take responsibility for personal, continuous professional development, helping to identify personal training needs and development opportunities
Work life balance
- Lunchtime finishes on a Friday
- 28 days annual leave
- Christmas closure
- Group pension plan – matched contributions up to 5%
- Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
- Life assurance policy, including bereavement counselling and probate helpline
- Company shares incentive plan and save as you earn scheme
- Electric vehicle salary sacrifice scheme
- Wellbeing initiatives, including access to wellbeing app and the additionof mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing
- Regular sports and social activities
- Health Cash Plan
- Reward platform (high street discounts, employee benefits, health, and wellbeing offerings).
- Excellent learning & development opportunities
- Great working environment with free, onsite car parking across all our locations
Security Clearance Requirements
Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
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Field Service Engineer employer: Chess Dynamics
Contact Detail:
Chess Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Chess Dynamics' products and services. Understanding their fire control systems and surveillance technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Chess Dynamics on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with complex systems maintenance. Be ready to share specific examples of how you've tackled challenges in similar roles, as this will highlight your problem-solving skills and technical expertise.
✨Tip Number 4
Showcase your adaptability and willingness to travel. Since the role requires working in various conditions and locations, emphasising your flexibility and readiness for global assignments will make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in complex systems maintenance, particularly with electrical and mechanical assembly tools. Emphasise any military background or experience with naval, army, or air force equipment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role at Chess Dynamics. Mention specific skills that align with the job description, such as your understanding of electronics, problem diagnosis, and customer relationship management.
Showcase Relevant Skills: Clearly outline your competencies in electrical, mechanical, and software skills. Provide examples of how you've successfully diagnosed problems or optimised systems in previous roles to demonstrate your capability.
Prepare for Security Clearance: Since obtaining UK Security Clearance is a requirement, be ready to provide proof of identity, employment history, and residency. Mention your willingness to comply with these requirements in your application.
How to prepare for a job interview at Chess Dynamics
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your understanding of complex systems and electronics. Be prepared to discuss your experience with electrical and mechanical assembly tools, as well as any relevant projects you've worked on that showcase your technical expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've had to troubleshoot issues or provide after-sales support, and be ready to explain your thought process and the outcomes.
✨Emphasise Communication Skills
Strong communication is key in this role, especially when dealing with customers. Prepare to discuss how you've effectively communicated technical information to non-technical stakeholders and how you handle challenging conversations.
✨Demonstrate Adaptability and Resilience
Given the nature of fieldwork, it's important to show that you're adaptable and can work under pressure. Share experiences where you've had to adjust quickly to changing circumstances or overcome obstacles while maintaining a positive attitude.
