Customer Service Executive in Horsham

Joining the CLS team and reporting to Customer Logistics Support Manager, the Customer Services Executive will be responsible for delivering efficient and effective CLS services across the Chess customer base through the establishment and development of positive customer relationships.

Key Responsibilities:

• Responsible for day-to-day support of customer contracts with spares, repairs and services, and as required, organise the deployment of the Field Service Engineers in support of these contracts.
• Propose tailored pricing and updates to spares, repairs, and in-service support.
• Liaise with the wider team to progress deliverables (hardware and documents) to ensure on time delivery.
• Collaborate with Integrated Logistics Services to execute the Obsolescence Management Plan and pro-actively manage Obsolescence, while being responsible for updating existing plans within the CLS team.
• Prepare and deliver internal and external CLS Customer status reports.
• Maintain compliance with service level agreements (SLAs).
• Maintain quote and communication records.
• Collaborate with the CLS Sales Manager to enhance service offerings and meet customer needs effectively.

Skills & Experience

• Previous experience within a similar role
• Strong customer relations & interpersonal skills, with the ability to communicate technically at all levels
• Self-motivated and able to work on their own initiative with good problem-solving skills
• Fully conversant with Microsoft office products
• Experience of implementing an ERP system
• Knowledge of import/export including military and dual use goods
• Previous knowledge of Jira & Confluence

Personal Attributes

• Demonstrates our company values of Teamwork, Integrity, Excellence and Courage
• Highly organised and methodical approach, with an eye for detail
• The ability to work independently when required
• A flexible, conscientious, and diligent attitude
• Excellent communication, interpersonal and written skills
• A resilient and adaptable approach

Work life balance:

• Lunchtime finishes on a Friday
• Hybrid / flexible working arrangements
• 28 days annual leave
• Christmas closure
• Group pension plan – matched contributions up to 5%
• Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
• Life assurance policy, including bereavement counselling and probate helpline
• Company shares incentive plan and save as you earn scheme
• Electric vehicle salary sacrifice scheme
• Wellbeing initiatives, including access to wellbeing app and the additionof mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing
• Regular sports and social activities
• Reward platform (high street discounts, employee benefits, health, and wellbeing offerings).
• Excellent learning & development opportunities
• Great working environment with free, onsite car parking across all our locations

Security Clearance Requirements:

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.