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- Tasks: Repair and install cutting-edge Chess products while providing top-notch customer support.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy a balanced work week, generous leave, and a festive holiday closure.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience with complex optical systems and strong communication skills are essential.
- Other info: Opportunities for travel and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- Offsite repairs to Chess products and systems
- Preparation of post visit report
- Installation of new products at customer sites
- After sales support and servicing to customers
- Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format
- Strip-down / survey, repair, and test allocated customer repair returns
- Support Chess sales team in demos and trials for customers
- Prepare Chess demo/trial equipment for sales activities
- Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams
- Preparation of risk assessments and SSOW’s for installation/commissioning activities
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities
- Identify and support continuous improvement initiatives within the Customer services functional area.
Skills & Experience
Essential
- Experience of complex optical systems maintenance and repair with electrical and mechanical assembly tools within the military for naval, army or air force or similar civilian systems
- Electronics knowledge, including microcontrollers with an understanding of basic control theory – servo tuning is required with a basic understanding of radar, optics, and communications systems
- Experienced in electronic fault finding of systems
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates
- Excellent commercial, relationship management and communication skills with key stakeholders and customers (in particular on-site with customers) with the ability to represent the company in complex situations (excellent diplomacy and upselling ability, keeping a commercial mindset at all times on behalf of the business)
- Comfortable working in exposed or adverse conditions at land and sea including working at heights and with large heavy equipment
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies)
Desirable
- Clean driving licence with class C1 is desirable for driving company test vehicle
- IT architecture knowledge
- Have a current interest and/or working knowledge of army/navy equipment/procedures
- Experience in preparing and delivering customer facing maintenance and operator training courses
- Previous SC level clearance
Work life balance:
- 37.5 hour working week
- Lunchtime finishes on a Friday
- 28 days annual leave
- Christmas closure & Holiday purchasing scheme
Security Clearance Requirements:
Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
Field Service Engineer in Holbrook employer: Chess Dynamics Ltd
Contact Detail:
Chess Dynamics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Holbrook
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with optical systems or similar tech. Whether it's through internships, volunteering, or even personal projects, showing that you can handle the tools and tech will make you stand out.
✨Tip Number 2
Network like a pro! Connect with people in the industry on LinkedIn or at local events. Don’t be shy about reaching out to current Field Service Engineers; they might have insider tips or even know of job openings that aren’t advertised yet.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with electronics and mechanical systems. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to engage with us directly. Don’t miss out on the chance to show us what you’ve got!
We think you need these skills to ace Field Service Engineer in Holbrook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with complex optical systems and any relevant military or civilian background. We want to see how your skills match up with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your mechanical and electro-mechanical skills, as well as your problem-solving abilities. We love seeing real-life applications of your expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how you can contribute to our team. Make it personal and engaging – we want to get to know you beyond your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Chess Dynamics Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of complex optical systems and electronics. Be ready to discuss your experience with maintenance and repair, especially in military or similar environments. This will show that you understand the technical aspects of the role.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and stakeholders, practice how you communicate complex information clearly and diplomatically. Think of examples where you've successfully managed relationships or upsold services, as this will highlight your commercial mindset.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Prepare to discuss how you would handle repairs, installations, or customer support situations. Being able to articulate your thought process will demonstrate your problem-solving skills.
✨Be Ready to Travel
Since the job requires worldwide travel, be prepared to discuss your flexibility and willingness to work extended hours. Highlight any previous experiences where you had to adapt quickly to changing circumstances, as this will show you're ready for the demands of the role.