At a Glance
- Tasks: Lead the reception team and ensure smooth restaurant operations.
- Company: Join San Carlo Alderley Edge, a vibrant and renowned restaurant chain.
- Benefits: Enjoy free meals, 50% staff discount, and global opportunities.
- Other info: Recognition awards and commitment to professional development await you.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: 2 years of experience in a similar role and strong team management skills.
The predicted salary is between 30000 - 35000 £ per year.
San Carlo Alderley Edge are hiring a Reception Manager!
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Undertake all waiter/waitress responsibilities where relevant/needed
- Monitor and drive Spend Per Head in your department
- Effectively organise and run shifts as a duty manager
- Ensure that all Restaurant consumables are kept to par and are within budget spend
- Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
- Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
- Regularly hold reviews with each restaurant team member to encourage career development/progression
- Liaise with General Manager for any guidance and to communicate any training
- Ensure that team staff levels are assessed weekly and actively recruit if needed
- Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process
- Onboarding of new staff, including full restaurant training and all CPL compliance is completed
- Ensure your department has an up to date Talent Pipeline with training needs and succession plans
- Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion
- Ensure all Health & Safety policies are met, including all legislative and licensing requirements
Required Qualifications & Experience:
- 2 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Reception Manager employer: Cheshire
San Carlo Alderley Edge is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive pay and a comprehensive benefits package, team members are encouraged to develop their skills in a dynamic hospitality environment, making it an ideal place for those seeking meaningful and rewarding careers in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cheshire. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cheshire
Don't be shy about reaching out to Cheshire directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cheshire and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cheshire
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
