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- Tasks: Provide welfare support and guidance to local residents, helping them maximise their income.
- Company: Join a dedicated team within the Local Authorities Revenues and Assessment service.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives by supporting vulnerable residents.
- Qualifications: Experience in welfare benefits advice and strong customer interaction skills required.
- Other info: Must have a clean driving licence and be willing to undergo an Enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for two exceptional candidates to join the Local Authorities Revenues and Assessment service as a full time Welfare Officer on a 12-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which begins in April 2026. This role will primarily focus on providing welfare support, advice and guidance to local residents who may be vulnerable in order to maximise their income.
This support will predominately be through arranged visits with residents requiring support either through self request or identified by other areas of the team or the authority as a whole. We are looking for candidates with a proven track record of delivering welfare benefits advice and at least 2 years experience in dealing with customers providing advice on a 1 to 1 basis.
This role will be vital to supporting vulnerable or low income residents to maximise their income and prevent financial poverty. This will include undertaking benefit take up activities on a personal and larger scale in local communities to support residents and the local economy.
Whilst this role will be primarily focused on welfare benefit advice, it may also include basic advice regarding other topics which have an impact on finances such as housing, budgeting and employment support.
As this role involves visiting customers face to face in their homes to provide welfare advice and support, applicants must hold a clean driving licence and have the use of a car to travel in. This role will also require an Enhanced DBS check; however, if you do not already hold an Enhanced check, this can be arranged by the Council should you be successful.
For an informal discussion, please contact the Senior Officer over the Assessment Service Matthew Edwards at matthew.edwards@cheshirewestandchester.gov.uk.
Welfare Officer in Ellesmere Port employer: Cheshire West and Chester
Contact Detail:
Cheshire West and Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Officer in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your contacts in the welfare sector or local authorities. We all know that sometimes it’s not just what you know, but who you know that can help you land that Welfare Officer role.
✨Tip Number 2
Prepare for those face-to-face visits! Brush up on your communication skills and be ready to demonstrate your empathy and understanding. We want to show potential employers that we can connect with vulnerable residents and provide the support they need.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to welfare advice and customer service. This will help us feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make a difference in the community.
We think you need these skills to ace Welfare Officer in Ellesmere Port
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in welfare benefits advice. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Showcase Your People Skills: Since this role involves working closely with vulnerable residents, it’s crucial to demonstrate your ability to connect with people. Share examples of how you've successfully supported individuals in the past – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that make you a great fit for the Welfare Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cheshire West and Chester
✨Know Your Stuff
Make sure you brush up on welfare benefits and financial resilience strategies. Familiarise yourself with the Council's Crisis and Resilience Fund and be ready to discuss how you can help vulnerable residents maximise their income.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully provided welfare advice or support. Highlight your one-on-one customer interactions and any successful outcomes that demonstrate your ability to make a difference.
✨Be Personable and Approachable
Since this role involves visiting residents in their homes, it's crucial to convey warmth and empathy during the interview. Practice active listening and think about how you can build rapport with clients who may be in difficult situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you understand how you can best contribute to the team and the community.