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For Companies At a Glance
- Tasks: Provide user-focused application support and ensure application reliability.
- Company: Local government authority in Ellesmere Port with a commitment to digital innovation.
- Benefits: Competitive salary, opportunities for professional growth, and a supportive work environment.
- Why this job: Join a team that makes a real difference in the community through technology.
- Qualifications: NVQ Level 4 in ICT or equivalent experience required.
- Other info: Applications close on 19th February 2026; apply now to be part of something impactful!
The predicted salary is between 34434 - 39152 £ per year.
A local government authority in Ellesmere Port is looking for an Application Support Analyst to deliver user-focused application support within the Digital, Data and Technology department. The role involves ensuring application reliability, liaising with suppliers for updates, and implementing new functionalities.
Ideal candidates should have an NVQ Level 4 in ICT or equivalent experience.
The salary range is £34,434 - £39,152. Applications close on 19th February 2026.
Application Support Specialist ITIL & Upgrades in Ellesmere Port employer: Cheshire West and Chester
Contact Detail:
Cheshire West and Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist ITIL & Upgrades in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to folks in the Digital, Data and Technology sector on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. Use real examples that highlight your ability to ensure application reliability and implement new functionalities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Application Support Specialist ITIL & Upgrades in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with application support and any relevant ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality, so let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can ensure application reliability, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cheshire West and Chester
✨Know Your Applications
Familiarise yourself with the specific applications you'll be supporting. Understand their functionalities, common issues, and how they integrate within the Digital, Data and Technology department. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Brush Up on ITIL Principles
Since this role involves application support, having a solid grasp of ITIL principles is crucial. Be prepared to discuss how you’ve applied these principles in past roles, especially in relation to service delivery and incident management. It’ll demonstrate your commitment to best practices.
✨Supplier Liaison Experience
Think about any experiences you've had liaising with suppliers for updates or troubleshooting. Be ready to share specific examples of how you’ve effectively communicated technical issues and worked collaboratively to implement solutions. This will highlight your teamwork and communication skills.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved application issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical thinking and ability to deliver user-focused support.
