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- Tasks: Assist customers, provide digital support, and promote library services for all ages.
- Company: Join a vibrant Libraries Team dedicated to enriching lives through innovative services.
- Benefits: Gain valuable experience in customer service and community engagement.
- Why this job: Be part of a dynamic environment that values teamwork and creativity.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Temporary position with flexible hours and opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service. You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.
You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.
Responsibilities:- Assisting customers with queries
- Providing varied digital support
- Operating library management systems
- Processing and shelving library stock
- Providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading
Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service? If so, we are looking to recruit a Libraries Specialist Customer Services Representative to fill a position at Malpas Library. This is an 11.5 hour temporary six month position. The hours and pattern of hours are subject to change pending a review.
For an informal discussion about the role please contact pam.dunley@cheshirewestandchester.gov.uk or anne.ainsworth@cheshirewestandchester.gov.uk.
Libraries Specialist Customer Services Representative in Chester employer: Cheshire West and Chester
Contact Detail:
Cheshire West and Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Libraries Specialist Customer Services Representative in Chester
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop in and chat with staff or customers. This shows you’re genuinely interested and helps you understand their needs better.
✨Tip Number 2
Show off your communication skills! During interviews, share examples of how you've helped customers in tricky situations. We want to see that you can handle varied queries with ease.
✨Tip Number 3
Be ready to discuss your enthusiasm for promoting reading and library activities. Think of creative ideas you could bring to the table to engage both adults and kids!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Libraries Specialist Customer Services Representative in Chester
Some tips for your application 🫡
Show Your Passion for Libraries: When you're writing your application, let your love for libraries shine through! Share any experiences you've had that show how much you value library services and community engagement. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application to fit the role of Libraries Specialist Customer Services Representative. Highlight your communication skills and any relevant experience in customer service. We appreciate when candidates take the time to connect their background to what we do.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to decipher complicated phrases. Remember, clarity is key!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Cheshire West and Chester
✨Know Your Library Services
Before the interview, take some time to research the library services offered by the organisation. Familiarise yourself with their community initiatives and any recent changes they've implemented. This will show your genuine interest in the role and help you discuss how you can contribute to their vision.
✨Showcase Your Communication Skills
As a Libraries Specialist Customer Services Representative, excellent communication is key. Prepare examples of how you've successfully assisted customers in the past, especially in challenging situations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
This role requires a strong team player mentality. Think of instances where you've collaborated with others to achieve a common goal. Be ready to share these experiences, highlighting your ability to adapt and thrive in a dynamic environment.
✨Prepare for Digital Support Questions
Since you'll be providing varied digital support, brush up on any relevant library management systems or digital tools mentioned in the job description. If you're not familiar with them, do a bit of research or find tutorials online. Being able to discuss your comfort level with technology will give you an edge.
