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- Tasks: Process and support financial benefit claims while providing guidance to local residents.
- Company: Join the Council's Assessment department, dedicated to supporting the community.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in people's lives by helping them access financial support.
- Qualifications: Experience in finance and administration, with strong customer service skills.
- Other info: Fast-paced role with diverse responsibilities and the chance to develop your career.
The predicted salary is between 36000 - 60000 £ per year.
This role provides an opportunity to work on the Council's Assessment department which administers a wide range of statutory and discretionary financial support schemes to local residents.
This role involves the processing and supporting of basic means tested benefit or grant claims for this financial support which will include analysis of financial data and decision making against set eligibility criteria.
This role will also include providing advice and guidance regarding welfare benefit schemes, assisting customers to complete application forms and obtaining documentation to support the process of claims.
We are looking for candidates with experience of working in a financial and administrative background who are comfortable dealing with customers to provide one to one advice and preferably with experience of decision making and assessing means tested claims.
Candidates should be able to adapt quickly and effectively to constantly competing priorities to ensure that all responsibilities within the role are completed effectively whilst managing their own workloads.
If you would like more information or have an informal discussion about this exciting opportunity please email Matthew Edwards at Matthew.edwards@cheshirewestandchester.gov.uk.
Benefits and Grant Technician employer: Cheshire West and Chester
Contact Detail:
Cheshire West and Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits and Grant Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in local councils or financial support schemes. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefit schemes. We suggest you practice answering common questions related to means-tested claims and decision-making scenarios to show you're ready for the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Benefits and Grant Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Showcase Customer Interaction Skills: Since this role involves providing one-to-one advice, it’s crucial to demonstrate your ability to communicate effectively with customers. Share examples of how you've helped others in previous roles.
Highlight Decision-Making Experience: We’re looking for candidates who can make informed decisions based on eligibility criteria. Include any relevant experiences where you’ve had to assess claims or make important decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cheshire West and Chester
✨Know Your Benefits Inside Out
Make sure you brush up on the various statutory and discretionary financial support schemes. Understanding the eligibility criteria and how to process claims will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves providing one-to-one advice, be prepared to share examples of how you've successfully dealt with customers in the past. Highlight your ability to communicate complex information clearly and your experience in guiding clients through processes.
✨Demonstrate Your Analytical Skills
You’ll need to analyse financial data and make decisions based on it. Bring examples of how you've assessed claims or made decisions in previous roles. This will help illustrate your capability to handle the responsibilities of the position.
✨Be Ready for Prioritisation Questions
Given the fast-paced nature of the role, expect questions about how you manage competing priorities. Prepare to discuss specific strategies you use to stay organised and ensure all tasks are completed effectively, even under pressure.
