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- Tasks: Support financial processes and ensure timely payments for social care services.
- Company: Cheshire West and Chester Council, committed to teamwork and innovation.
- Benefits: Competitive salary, remote work, and a supportive team environment.
- Why this job: Make a real difference in the community while developing your administrative skills.
- Qualifications: Experience in finance or administration and strong IT skills required.
- Other info: Join a diverse team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit full-time, permanent Client Finance Assistants who will be primarily home-workers, with the need to attend The Portal, Ellesmere Port once a week. Cheshire West and Chester Council is a place where everyone can thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
About the Role
A number of exciting opportunities have arisen for Client Finance Assistants to join our fast-paced, well-established team. We are looking for dedicated and highly motivated team players to support the administrative processes of the Payments Team. Our Client Finance Assistants play a critical role in processing accurate and timely payments to Adult and Children’s Social Care providers and dealing with customer queries in relation to invoices for social care services.
In this role you will:
- Complete financial administrative tasks relating to payments to external care providers and individuals, for both Adults and Children’s social care providers.
- Maintain customer and provider records to a high standard.
- Identify inaccuracies relating to provider invoicing and payments and resolve associated queries sensitively and efficiently.
- Liaise with internal teams and external customers.
- Respond to enquiries from service users and their representatives via telephone, email and face to face.
- Carry out a range of administrative tasks such as invoice adjustments, raising credit notes, issuing statements and helping customers with payment arrangements.
About you
To thrive in this role you will:
- Have experience working in a financial or administrative environment.
- Be confident using IT systems, including Outlook, Excel, Word and financial/case management systems (experience of LiquidLogic and/or Controcc is desirable).
- Demonstrate excellent attention to detail, strong numeracy skills and the ability to manage competing priorities.
- Be able to communicate clearly and sensitively, including with vulnerable customers, their representatives and partner organisations.
- Work effectively as part of a team and show a positive, adaptable approach.
We reserve the right to close this vacancy as soon as we have received enough applications for the role, therefore we encourage you to make your application without delay.
How to Find Out More
Nikki Harris, Senior Officer – Kerry Siddons, Team Leader – To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see.
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we’d love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.
Client Finance Assistant in Ellesmere Port employer: Cheshire West and Chester Council
Contact Detail:
Cheshire West and Chester Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Finance Assistant in Ellesmere Port
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cheshire West and Chester Council's values. Show us how you align with Teamwork, Honesty, and Respect during your chat. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to finance and administration. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Don’t forget to ask questions! When it’s your turn, inquire about the team dynamics or how they handle customer queries. This shows us you’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Finance Assistant in Ellesmere Port
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Client Finance Assistant. We want to see how you can thrive in our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Attention to Detail: Since this role involves processing payments and handling invoices, it’s crucial to demonstrate your attention to detail. Use specific examples from your past work where you’ve successfully managed financial tasks or resolved discrepancies.
Communicate Clearly: In your written application, make sure your communication is clear and concise. We value strong communication skills, especially when dealing with sensitive customer queries, so let your writing reflect that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity without delay!
How to prepare for a job interview at Cheshire West and Chester Council
✨Know Your Numbers
As a Client Finance Assistant, you'll be dealing with financial tasks daily. Brush up on your numeracy skills and be prepared to discuss how you've handled financial data in the past. Think of specific examples where you identified inaccuracies or resolved payment issues.
✨Familiarise Yourself with IT Systems
Since the role requires using various IT systems, make sure you're comfortable with Outlook, Excel, and any financial management software. If you have experience with LiquidLogic or Controcc, highlight that! If not, do a bit of research to show your willingness to learn.
✨Showcase Your Communication Skills
You'll need to communicate clearly and sensitively, especially with vulnerable customers. Prepare to share examples of how you've effectively communicated in challenging situations. Practice articulating your thoughts clearly, as this will be key during the interview.
✨Emphasise Teamwork and Adaptability
This role is all about being a team player. Think of times when you've worked collaboratively to achieve a goal or adapted to changes in a fast-paced environment. Be ready to discuss how you embody the values of teamwork, respect, and innovation that the council stands for.
