Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, provide digital support, and promote library services.
- Company: Cheshire West and Chester Council, a dynamic and innovative workplace.
- Benefits: Local Living Wage, supportive environment, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Excellent communication skills and a positive attitude towards customer service.
- Other info: Temporary six-month position with flexible hours and a focus on teamwork.
The predicted salary is between 13 - 16 £ per hour.
Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. Cheshire West and Chester Council offers a dynamic and innovative Library Service with a network of libraries, a mobile library service and a range of online services.
You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service. You will assist in the delivery of a comprehensive range of services that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.
You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.
Responsibilities include:
- Assisting customers with queries
- Providing varied digital support
- Operating library management systems
- Processing and shelving library stock
- Providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading
Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service? If so, we are looking to recruit a Libraries Specialist Customer Services Representative to fill a position at Malpas Library. This is a temporary six month position. The hours and pattern of hours are subject to change pending a review.
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits, please see our website. No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see our website for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.
Libraries Specialist Customer Services Representative in Chester employer: Cheshire West and Chester Council
Contact Detail:
Cheshire West and Chester Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Libraries Specialist Customer Services Representative in Chester
✨Tip Number 1
Get to know the library services in your area! Familiarise yourself with what Cheshire West and Chester Council offers, so you can chat confidently about how you can contribute to their innovative approach.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing different scenarios with friends or family to get comfortable handling various situations.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the team or during interviews, let your passion for libraries and community service shine through. It’s all about that energy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Libraries Specialist Customer Services Representative in Chester
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for libraries and customer service shine through in your application. We want to see that energy and enthusiasm you bring to the table, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills align with the role. We’re looking for team players who can adapt to change, so showcase those experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cheshire West and Chester Council
✨Know the Core Values
Familiarise yourself with Cheshire West and Chester Council's core values: Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment. Think of examples from your past experiences that demonstrate how you embody these values, as they will be looking for candidates who align with their mission.
✨Showcase Your Communication Skills
As a Libraries Specialist Customer Services Representative, excellent communication is key. Prepare to discuss how you've effectively communicated with customers in previous roles. Consider role-playing common customer scenarios with a friend to practice your responses.
✨Demonstrate Your Enthusiasm for Libraries
Express your passion for libraries and community services during the interview. Share any personal experiences or initiatives you've been involved in that promote reading or library use. This will show your genuine interest in contributing to the library's mission.
✨Be Ready for Change
Since the role involves adapting to varied situations, prepare to discuss how you've successfully navigated change in previous jobs. Think of specific examples where you demonstrated flexibility and problem-solving skills, as this will resonate well with their dynamic environment.
