Customer Service / Sales Advisor

About Us We are a thriving garden nursery in Macclesfield, offering a dynamic and fast-paced working environment. As our business continues to grow, we are looking for a versatile and forward-thinking individual to join our team in a Customer Service / Sales Role. The Role We are seeking a motivated and solution driven Customer Service / Sales Advisor to join our team at Cheshire Plants Ltd, a leading hedging and screening nursery. The ideal candidate will excel in providing exceptional customer service, managing day-to-day administrative tasks, and supporting our sales efforts. This role is crucial in ensuring customer satisfaction, product sales and facilitating smooth operations within our business. Key Responsibilities * Respond promptly to customer enquiries via phone and email. * Identifying upselling opportunities for other products whilst on the phone to customers. * Face to face showroom visits with potential customers to sell the products. * Provide detailed information about our hedging and screening nursery products and services. * Assist customers with their orders and address any concerns or issues. Administrative Support: * Manage daily administrative tasks including data entry, filing, and inventory management. * Maintain accurate records of customer interactions and transactions. * Assist in preparing reports and documentation as needed. Qualifications * Previous experience in customer service and sales is essential. * Excellent verbal and written communication skills. * Problem solving and solution driven character. * Strong organisational skills with attention to detail. * Ability to work independently and as part of a team. * Knowledge of horticulture or gardening is a plus! Benefits * Opportunities for professional development and training. * The chance to be part of a growing and ambitious business. * Free on-site secure parking. If you’re an organised, motivated, and creative individual ready to make an impact, we’d love to hear from you! Hours: Monday to Friday, 8:00 AM – 5:00 PM and every other Saturday