Data and Payments Business Support Officer

An exciting opportunity has become available for a Data and Payments Business Support Officer to join our Children and Families Service. You will assist in managing data and assisting with payment processes related to SEND (Special Educational Needs and Disabilities). The position is for 1 FTE (37 hrs).

Responsibilities

• Maintain the SEND Payments Inbox and resolve enquiries.
• Support the Finance and Data Quality assurance officer to manage payment data, processes, and associated systems.
• Monitor, collate and interpret volumes of data.
• Accurately input cost data into our client record management system.
• Work independently in a fast‑paced environment.

Qualifications

• Understanding of the operational areas of the SEND service.
• Proficiency in databases and data processing, including Excel and client record management systems.
• Administrative experience.
• Strong problem‑solving abilities.
• Effective communication skills.
• Knowledge of confidentiality and data protection principles.

Benefits

• ENHANCED ANNUAL LEAVE – 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after 5 years’ service.
• ENHANCED PUBLIC PENSION – A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay).
• FLEXIBLE WORKING PATTERN – 37‑hour standard full‑time working week with flexi time and hybrid/remote working arrangements.
• PURCHASE OF ANNUAL LEAVE – The ability to purchase up to 10 days’ extra annual leave each year in addition to your normal annual leave entitlements (pro‑rata for part‑time staff).
• CYCLE TO WORK SCHEME – Receive up to 25–39 % off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status).
• EMPLOYEE ASSISTANCE PROGRAMME – A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.
• PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East.
• VIRGIN MEDIA AND O2 DISCOUNTS – Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
• DISCOUNTED GYM MEMBERSHIPS – Access to corporate membership prices for Everybody Leisure which includes:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off‑Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

How to apply

If you want to be part of our award‑winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please contact Chloe.Saunders@cheshireeast.gov.uk.

Further information

For further information please contact Chloe Saunders via email; Chloe.Saunders@cheshireeast.gov.uk.

Legal notice

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non‑disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.