At a Glance
- Tasks: Be the first point of contact for businesses and the public, providing expert advice and support.
- Company: Join a dynamic Regulatory Services and Health Team in Crewe.
- Benefits: Enjoy 34 days of annual leave, flexible working, and a range of salary-sacrifice schemes.
- Other info: Flexible work options and great career growth opportunities await you!
- Why this job: Make a real difference by supporting your community and enhancing local services.
- Qualifications: Strong IT skills, excellent communication, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the role
An exciting opportunity within the Regulatory Services and Health Team. The role is 1.0 FTE (37 hours a week) based in our Crewe offices. It involves offering frontline initial contact with businesses and members of the public, providing specialist information and advice as appropriate by telephone and email. You will undertake purchasing and invoicing for the Regulatory Services team and maintain up-to-date records of expenditure and income in line with policy and procedures. The role provides administrative support for licences and approvals within Environmental Health, Licensing, Animal Health and Welfare, and Trading Standards services, and you will provide accurate data for statutory returns, performance monitoring and customer satisfaction. The role also requires developing proficiency in the team’s bespoke management information system and providing support to officers within the team as required.
About you
- IT/Administration-based knowledge and experience, including working knowledge of Microsoft products and applications.
- High level of numeracy and literacy.
- Excellent interpersonal skills to support customers and provide clear, accurate advice and guidance.
- Ability to prioritise personal workload and contribute to team working.
- Experience delivering frontline local authority services.
- Flexible approach to work.
Benefits
- Enhanced annual leave: start with 34 days (including bank holidays) from day one, growing to 39 days after five years of service.
- Purchase of annual leave: up to 10 extra days per year (pro‑rata for part‑time staff).
- Flexible working pattern: 37‑hour standard full‑time week with flexi‑time and hybrid/remote options.
- Salary‑sacrifice green car scheme: lease a brand‑new electric or hybrid car with no credit checks or deposits.
- Salary‑sacrifice white goods scheme: purchase home and electronic items with salary deductions.
- Enhanced public pension: career‑average pension with contributions at 1/49th of yearly pensionable pay.
- Cycle‑to‑work scheme: savings of 25‑39% on retail price of bikes and safety equipment.
- Employee assistance programme: free confidential support for work and personal challenges.
- Discounted gym membership: corporate membership prices for Everybody Leisure, including gym, swim, group fitness at 16 facilities, off‑peak racket sports, athletics tracks, and sauna/spa.
Equal opportunities statement
As an equal opportunities employer, we welcome applicants from all backgrounds and aim to reflect the diversity of our local communities.
Customer Liaison Officer in Crewe employer: Cheshire East
Join a dynamic team in Crewe as a Customer Liaison Officer, where you will play a vital role in supporting local businesses and the community. Our organisation offers an inclusive work culture with exceptional benefits, including enhanced annual leave starting at 34 days, flexible working options, and a commitment to employee growth through training and development opportunities. With a focus on work-life balance and employee well-being, we provide unique advantages such as a salary-sacrifice green car scheme and discounted gym memberships, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Crewe
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Liaison Officer, you'll need to convey information clearly. Try role-playing with a friend or family member to get comfortable with answering questions and providing advice.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to regulatory services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Liaison Officer in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Liaison Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves providing advice and support, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Relevant Experience:Don’t forget to mention any previous experience in frontline services or administrative roles. We love seeing how your background can contribute to our Regulatory Services and Health Team!
Apply Through Our Website:For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at Cheshire East
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing specialist information and advice, handling purchasing and invoicing, and supporting various services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Interpersonal Skills
Since this role involves frontline contact with businesses and the public, it's crucial to showcase your excellent interpersonal skills. Prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will highlight your ability to provide clear and accurate advice.
✨Demonstrate Your IT Proficiency
The job requires a solid understanding of IT and administration, particularly with Microsoft products. Brush up on your skills and be ready to discuss your experience with relevant software. If you have experience with bespoke management information systems, be sure to mention it!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and prioritisation skills. Think of specific instances where you've had to manage your workload effectively or support team members. Practising these scenarios will help you feel more confident during the interview.
