At a Glance
- Tasks: Support bereaved families with compassion and provide essential administrative assistance.
- Company: Join a caring team at Crewe Cemetery Office, dedicated to community support.
- Benefits: Enjoy 34 days of annual leave, flexible working hours, and unique salary sacrifice schemes.
- Other info: Be part of a diverse team committed to a brighter future for all.
- Why this job: Make a meaningful difference in people's lives during challenging times.
- Qualifications: Empathy, strong communication skills, and IT proficiency are essential.
The predicted salary is between 20000 - 25000 £ per year.
An exciting opportunity to work within Customer Care in the Bereavement Services department, based at Crewe Cemetery Office, for 0.61 FTE (22.5 hours per week, Monday – Friday, shifts 10:00–14:30).
Key Responsibilities
- Provide reception, clerical, and administrative support within a multi‑agency Streetscape and Bereavement Service.
- Ensure administrative processes related to the work of the team are effectively and efficiently delivered.
- Deliver a high standard of service, demonstrating compassion and dedication to people in Cheshire East and surrounding areas.
- Work effectively with IT to ensure compliance with legislation and accurate record production.
Key Qualifications
- Empathy, compassion and a willingness to go above and beyond.
- A high degree of interpersonal skills.
- The ability to converse at ease with external customers, ranging from Funeral Directors to individuals and families.
- A flexible approach to work.
- Understanding of IT software such as a range of Microsoft 365 products and the ability to adapt to new systems.
Benefits
- Enhanced annual leave – 34 days from day one, growing to 39 days after five years.
- Purchase of annual leave – up to 10 extra days per year (pro‑rata for part‑time staff).
- Salary sacrifice green car scheme – lease a brand‑new electric or hybrid car with no credit checks or deposits.
- White goods salary sacrifice scheme – purchase home and electronic items directly from salary.
- Enhanced public pension – contributions built at 1/49th of yearly pensionable pay.
- Cycle to work scheme – up to 39% off the retail price of bikes and safety equipment.
- Employee assistance programme – free and confidential assistance service.
- Discounted gym membership – corporate membership prices for Everybody Leisure at all facilities.
Equal Opportunities Statement
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future – together.
Customer Care Assistant in Crewe employer: Cheshire East
Join our compassionate team at the Crewe Cemetery Office, where we prioritise empathy and dedication in our Customer Care Assistant role. Enjoy a supportive work culture with generous benefits including enhanced annual leave, a salary sacrifice scheme for green vehicles, and opportunities for personal growth, all while making a meaningful impact in the lives of families in Cheshire East. We are committed to fostering a diverse workforce that reflects our community, ensuring a rewarding and inclusive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant in Crewe
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the bereavement services field. A personal recommendation can go a long way in landing that Customer Care Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to empathy and customer care. We all know that showing compassion is key in this role, so think of examples from your past experiences that highlight your interpersonal skills.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they serve the community will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Assistant in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Care Assistant. We want to see how you can bring empathy and compassion to the team!
Showcase Your IT Skills:Since the role involves working with IT systems, don’t forget to mention your experience with Microsoft 365 and any other relevant software. We love seeing candidates who are tech-savvy and ready to adapt!
Highlight Interpersonal Skills:This position requires a high degree of interpersonal skills, so share examples of how you've effectively communicated with customers in the past. We’re looking for those who can connect with people from all walks of life.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Cheshire East
✨Show Your Compassion
In a role like Customer Care Assistant, empathy is key. Be prepared to share examples of how you've demonstrated compassion in previous roles or situations. This will show that you understand the importance of providing support during difficult times.
✨Know Your IT Basics
Since the job involves working with IT systems, brush up on your Microsoft 365 skills. Familiarise yourself with common software used in administrative tasks. You might even want to mention any specific tools you've used in the past to highlight your adaptability.
✨Practice Your Interpersonal Skills
You’ll be interacting with a variety of people, from Funeral Directors to families. Practise how you would approach these conversations. Role-playing with a friend can help you feel more comfortable and confident when discussing sensitive topics.
✨Flexibility is Key
The job requires a flexible approach, so be ready to discuss how you've adapted to changing circumstances in previous jobs. Share specific examples where you’ve gone above and beyond to meet the needs of customers or your team.
