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- Tasks: Join our team to manage Council Tax accounts and provide top-notch customer service.
- Company: Dynamic council team focused on community support and efficient services.
- Benefits: Gain valuable experience, develop skills, and contribute to your community.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: 5 GCSEs including Maths and English; office experience preferred.
- Other info: A supportive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a highly motivated and responsible individual to undertake the role of Council Tax Officer within our Revenues Team. As part of a team, you will help with the effective and efficient day to day workings of the Council Tax department. We are looking for an individual with at least 1 year of office experience who can provide a high-quality service to our residents.
The role will require you to routinely deal with a large volume of enquiries across a number of areas. Your daily duties will include:
- Updating all aspects of customer Council Tax accounts including billing, collection and recovery
- Answering queries
- Providing information
- Handling complaints
You need to be highly motivated and show initiative; you must also have the ability to work unsupervised in a pressured environment. You should also demonstrate excellent communication and problem-solving skills and possess a high level of computer literacy.
Qualifications
Applicants must have attained at least 5 GCSE’s grades A-C (or equivalent) including Maths and English as well as being fully proficient in all applications of Microsoft Office. You should have the ability to recognise and prioritise certain issues and to possess the right approach when handling customer enquiries and complaints. A good level of stress tolerance and resilience is key, as well as good listening, organisational and problem-solving skills. You will be a strong team player. Ideally you will have experience in debt management or recovery and will be adept at dealing with financial affairs.
Key Responsibilities
- Provide excellent customer service to a diverse range of customers
- Have excellent written and verbal (e-mail, letter, telephone and face to face) communication skills
- Be flexible and adaptable to meet targets and deadlines
- Be confident when handling difficult situations
- Have the ability to work independently
- Be willing to help others
- Thrive on teamwork
- Have excellent ICT skills
- Be comfortable dealing with a range of debt recovery issues, including Enforcement Agents and vulnerable residents
Please note that candidates invited for interview will undertake a series of aptitude tests relevant to the post. Previous applicants should not reapply.
For further information please contact Lesley Jackson via email: lesley.jackson@cheshireeast.gov.uk.
Council Tax Officer in Crewe employer: Cheshire East
Contact Detail:
Cheshire East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer in Crewe
✨Tip Number 1
Get to know the Council Tax department inside out! Research their recent projects and challenges. This way, when you get that interview, you can show off your knowledge and how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of enquiries, role-play some scenarios with friends or family. This will help you feel more confident when handling difficult situations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully resolved issues. Be ready to share these stories in your interview to demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Council Tax Officer in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially any office work and customer service roles. We want to see how your skills match what we're looking for in a Council Tax Officer!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Revenues Team. Share specific examples of how you've handled customer enquiries or complaints in the past.
Show Off Your Skills: Don’t forget to mention your computer literacy and problem-solving skills. We’re keen on candidates who can handle a variety of tasks, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cheshire East
✨Know Your Stuff
Make sure you understand the role of a Council Tax Officer inside out. Familiarise yourself with the key responsibilities, especially around customer service and debt recovery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your communication, problem-solving, and organisational skills. Think of specific situations where you've successfully handled customer enquiries or complaints, as this will demonstrate your ability to thrive in a pressured environment.
✨Practice Makes Perfect
Since you'll be taking aptitude tests, it’s a good idea to practice similar tests beforehand. This will not only boost your confidence but also help you manage your time effectively during the interview process.
✨Be a Team Player
Emphasise your ability to work well within a team. Share experiences where you've collaborated with others to achieve a common goal, as this is crucial for the role. Remember, they’re looking for someone who can contribute positively to the Revenues Team!