At a Glance
- Tasks: Support frontline officers and engage with the community as a Communications Operator.
- Company: Join Cheshire Constabulary and make a difference in your community.
- Benefits: Competitive salary, shift allowances, and full training provided.
- Other info: Flexible shifts available with opportunities for career progression.
- Why this job: Be part of a vital service and develop skills in a rewarding environment.
- Qualifications: Passion for public service, customer service experience, and computer literacy required.
The predicted salary is between 26937 - 42080 £ per year.
Role type
Police Staff
Contract duration
Permanent
Contract type
Full Time, Part Time
Department
Other
Location
Force Headquarters, Winsford
Grade/scale
Other
Salary
See advert
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
This/These post(s) attract allowances
Shift Allowance, Weekend Working Enhancement
Allowance percentage
20%
Hours per week
37, Other
Hours per week
Average PT Lates 17.5 & Average PT Nights 21
Closing Date
28/09/2025, 23:55
Job description
Are you looking for a new full time opportunity?
Would you like to contribute to the valuable service we provide to the communities of Cheshire?
Cheshire Constabulary can offer you a unique and rewarding role as a Communications Operator within our Force Control Centre.
You will deal with members of the public and provide vital support to frontline officers on a day to day basis.
Salary information:
- During Training you will earn the starting salary of £26,937.
- Once you have completed Training and start on the Full-Time shift pattern, you could earn approximately in the region of £36,219 to £42,080 per annum. This includes the 20% shift allowance and weekend enhancement. (please note that your monthly income will vary due to how many weekends that month you have worked)
- Once you have completed Training and start on the Part time lates shift pattern, you could earn approximately in the region of £17,543 with the potential to earn up to £20,382 this includes the 10% shift allowance and time and a half weekend enhancement once you have completed your training (please note that your monthly income will vary due to how many weekends that month you have worked)
- Once you have completed Training and start on the Part time nights shift pattern, you could earn approximately in the region of £24,808 with the potential to earn up to £28,821 this includes the 33% shift allowance and time and a half weekend enhancement once you have completed training. (please note that your monthly income will vary due to how many weekends that month you have worked)
Please note, your salary will increase through progression within the above range.
For further information on the role please see the Role Profile attached to this advert.
We do not expect you to have experience of emergency call handling and you will be given full training, followed by a period of job related coaching to make sure that you are ready for the challenges that this rewarding role will present.
We are looking for people who can bring their valuable skills and experience to our Force Control Centre and welcome applications from anyone with:
- A passion for public service.
- The ability to multi-task.
- Customer service experience – over the phone or face-to-face.
- Must be computer literate
Please be aware that our work is 24/7 so you will be required to work shifts, examples of the full time shift pattern will be attached to this advert.
Please keep in mind some key dates that you will need to attend throughout the application process:
(Please note you will only need to attend one of each date)
Assessment dates
- 14th/15th/16th October
Interview Dates
- 21st/22nd/23rd October
Please note if you are successful through the process, this advert you are applying for will be heading towards a start date of 05th January 2026 (Please note this can be subject to change)
The first 12 weeks you will have classroom-based training & Coaching (A mixture of Mon-Fri, 09:00 to 17:00 & shifts). During this time, it is crucial for your development you DO NOT have a period of leave booked between 05th January 2026 until 06th April 2026.
Please note, should we receive a high volume of applications for this role, we will be required to close this advert prior to the scheduled closing date. Therefore, we would recommend submitting your application at your earliest convenience.
The Competency Values Framework (CVF) provides clear expectations for everyone working in policing. It describes behaviours required by all officers and members of staff and it will be used in the recruitment process to assess your suitability for the role to which you are applying.
It is not a requirement that you should have a detailed knowledge of the framework, should you wish to familiarise yourself with it to support you in the recruitment process
The CVF has recently been updated and so the role profile attached to this advert is likely to feature the previous version whilst all documentation is updated. Please follow the above link for the version which will be used in your recruitment process, all other information contained in the role profile is correct.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email
FOR POLICE OFFICER NEW RECRUITS ONLY The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary\'s service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly.
Document attachment Instance 1
S3-4 Communications Operator – 678KB Opens in a new window
Converted File S3-4 Communications Operator – 94KB Opens in a new window
Document attachment Instance 1
Full Time Shift Pattern (1) – 30KB Opens in a new window
Converted File Full Time Shift Pattern (1) – 17KB Opens in a new window
Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.
Force Control Centre in Winsford employer: Cheshire Constabulary
Cheshire Constabulary offers a fulfilling and dynamic work environment at the Force Headquarters in Winsford, where you can make a real difference in your community as a Communications Operator. With comprehensive training, competitive salaries, and opportunities for career progression, we foster a culture of support and inclusivity, ensuring that every employee feels valued and empowered to grow. Join us in serving the public and enjoy the benefits of shift allowances and enhancements that reward your commitment and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Force Control Centre in Winsford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Cheshire Constabulary, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Cheshire Constabulary and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Force Control Centre in Winsford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Cheshire Constabulary and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Cheshire Constabulary
✨Get to Know Public Sector Values
Before your interview with Cheshire Constabulary, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Cheshire Constabulary.
