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- Tasks: Support frontline officers and engage with the community as a Communications Operator.
- Company: Join Cheshire Constabulary and make a difference in your community.
- Benefits: Competitive salary, shift allowances, and full training provided.
- Why this job: Be part of a vital service and develop skills in a rewarding environment.
- Qualifications: Passion for public service, customer service experience, and computer literacy required.
- Other info: Flexible shifts available with opportunities for career progression.
The predicted salary is between 26937 - 42080 £ per year.
Role type
Police Staff
Contract duration
Permanent
Contract type
Full Time, Part Time
Department
Other
Location
Force Headquarters, Winsford
Grade/scale
Other
Salary
See advert
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
This/These post(s) attract allowances
Shift Allowance, Weekend Working Enhancement
Allowance percentage
20%
Hours per week
37, Other
Hours per week
Average PT Lates 17.5 & Average PT Nights 21
Closing Date
28/09/2025, 23:55
Job description
Are you looking for a new full time opportunity?
Would you like to contribute to the valuable service we provide to the communities of Cheshire?
Cheshire Constabulary can offer you a unique and rewarding role as a Communications Operator within our Force Control Centre.
You will deal with members of the public and provide vital support to frontline officers on a day to day basis.
Salary information:
- During Training you will earn the starting salary of £26,937.
- Once you have completed Training and start on the Full-Time shift pattern, you could earn approximately in the region of £36,219 to £42,080 per annum. This includes the 20% shift allowance and weekend enhancement. (please note that your monthly income will vary due to how many weekends that month you have worked)
- Once you have completed Training and start on the Part time lates shift pattern, you could earn approximately in the region of £17,543 with the potential to earn up to £20,382 this includes the 10% shift allowance and time and a half weekend enhancement once you have completed your training (please note that your monthly income will vary due to how many weekends that month you have worked)
- Once you have completed Training and start on the Part time nights shift pattern, you could earn approximately in the region of £24,808 with the potential to earn up to £28,821 this includes the 33% shift allowance and time and a half weekend enhancement once you have completed training. (please note that your monthly income will vary due to how many weekends that month you have worked)
Please note, your salary will increase through progression within the above range.
For further information on the role please see the Role Profile attached to this advert.
We do not expect you to have experience of emergency call handling and you will be given full training, followed by a period of job related coaching to make sure that you are ready for the challenges that this rewarding role will present.
We are looking for people who can bring their valuable skills and experience to our Force Control Centre and welcome applications from anyone with:
- A passion for public service.
- The ability to multi-task.
- Customer service experience – over the phone or face-to-face.
- Must be computer literate
Please be aware that our work is 24/7 so you will be required to work shifts, examples of the full time shift pattern will be attached to this advert.
Please keep in mind some key dates that you will need to attend throughout the application process:
(Please note you will only need to attend one of each date)
Assessment dates
- 14th/15th/16th October
Interview Dates
- 21st/22nd/23rd October
Please note if you are successful through the process, this advert you are applying for will be heading towards a start date of 05th January 2026 (Please note this can be subject to change)
The first 12 weeks you will have classroom-based training & Coaching (A mixture of Mon-Fri, 09:00 to 17:00 & shifts). During this time, it is crucial for your development you DO NOT have a period of leave booked between 05th January 2026 until 06th April 2026.
Please note, should we receive a high volume of applications for this role, we will be required to close this advert prior to the scheduled closing date. Therefore, we would recommend submitting your application at your earliest convenience.
The Competency Values Framework (CVF) provides clear expectations for everyone working in policing. It describes behaviours required by all officers and members of staff and it will be used in the recruitment process to assess your suitability for the role to which you are applying.
It is not a requirement that you should have a detailed knowledge of the framework, should you wish to familiarise yourself with it to support you in the recruitment process
The CVF has recently been updated and so the role profile attached to this advert is likely to feature the previous version whilst all documentation is updated. Please follow the above link for the version which will be used in your recruitment process, all other information contained in the role profile is correct.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email
FOR POLICE OFFICER NEW RECRUITS ONLY The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary\’s service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly.
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Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.
Force Control Centre employer: Cheshire Constabulary
Contact Detail:
Cheshire Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Force Control Centre
✨Tip Number 1
Get to know the role and the organisation! Research Cheshire Constabulary and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in contributing to the community.
✨Tip Number 2
Practice your communication skills! As a Communications Operator, you'll be dealing with the public and supporting frontline officers. Role-play scenarios with friends or family to get comfortable with handling calls and multi-tasking under pressure.
✨Tip Number 3
Be ready for the assessment days! Brush up on your problem-solving skills and be prepared to demonstrate your ability to think on your feet. Arrive early, stay calm, and show them your passion for public service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the closing date and submit your application as soon as possible to avoid missing out!
We think you need these skills to ace Force Control Centre
Some tips for your application 🫡
Get to Know the Role: Before you start your application, take a good look at the job description and role profile. Understanding what we’re looking for will help you tailor your application to show how your skills fit perfectly with the Force Control Centre.
Be Yourself: We want to see the real you! When filling out your application, let your personality shine through. Share your passion for public service and any relevant experiences that highlight your customer service skills.
Double-Check Your Details: Make sure all your information is accurate before hitting submit. We’ll need your NI Number, ID details, and full employment history, so having everything ready will save you time and hassle!
Apply Early: Don’t wait until the last minute! We might close the advert early if we get a lot of applications, so it’s best to apply as soon as you can. Head over to our website and get your application in!
How to prepare for a job interview at Cheshire Constabulary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Communications Operator. Familiarise yourself with the key responsibilities and how they contribute to the community. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with the public, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled difficult situations or provided excellent service, whether over the phone or face-to-face.
✨Demonstrate Your Multi-Tasking Ability
The job requires the ability to juggle multiple tasks at once. During the interview, share instances where you've effectively managed several responsibilities simultaneously. This will show that you can thrive in a fast-paced environment.
✨Be Ready for Shift Work Questions
As the role involves shift work, be prepared to discuss your availability and willingness to work various shifts, including weekends. Showing that you're flexible and committed to the demands of the job will impress the interviewers.