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- Tasks: Ensure smooth hotel operations overnight and deliver top-notch guest service.
- Company: Chesford Grange Hotel & Spa, part of The QHotels Collection.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Experience in front office roles and strong customer service skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You will ensure that the hotel operation runs smoothly and efficiently overnight. Carrying out night audit and duty management duties whilst ensuring that all guests receive the highest standards of guest service.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Manager in Kenilworth employer: Chesford Grange - Reception and Nights
Contact Detail:
Chesford Grange - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up prepared! Research the hotel and its services before your interview. Knowing about The QHotels Collection and what they offer will impress them and show you’re genuinely interested in the position.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for guests. Be ready to share these stories during your interview to highlight your outstanding service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities at Chesford Grange Hotel & Spa and other locations within The QHotels Collection.
We think you need these skills to ace Night Manager in Kenilworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office or customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your people management experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Night Manager role and how you can contribute to our team. Keep it friendly and professional, just like the atmosphere we create at Chesford Grange.
Showcase Your Customer Service Skills: We’re all about outstanding customer service, so make sure to include examples of how you've gone above and beyond for guests in your application. This will help us see that you share our commitment to quality and standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at The QHotels Collection!
How to prepare for a job interview at Chesford Grange - Reception and Nights
✨Know Your Stuff
Before the interview, make sure you understand the role of a Night Manager inside out. Familiarise yourself with the hotel’s operations, especially the night audit process and guest service standards. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Night Manager, you'll be managing staff and ensuring guests are happy. Be ready to share examples of how you've successfully handled customer service situations or managed a team in the past. Highlight your ability to maintain high standards even under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and guest experience. This not only shows your interest but also helps you gauge if the hotel is the right fit for you. For instance, ask about their approach to staff training and development.
✨Emphasise Your Flexibility
Working nights can be challenging, so it's important to convey your adaptability. Share experiences where you've had to adjust to unexpected changes or challenges, demonstrating that you can handle the unique demands of overnight management.