At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and managing their stay.
- Company: Join Chesford Grange Hotel & Spa, a vibrant 4-star property in Kenilworth.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: We value diversity and are committed to supporting all applicants.
- Why this job: Perfect for those who love customer service and want to make guests feel welcome.
- Qualifications: Passion for service, experience in customer-facing roles, and strong organisational skills required.
The predicted salary is between 20000 - 30000 £ per year.
Do you thrive on delivering outstanding customer service?
Are you a natural people person?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Passion for customer service
Have worked in a customer facing role
Conflict resolution experience
Ability to work under pressure and multi-task
Strong time management and organisational skills
Curious to find out more?
Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Silver from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Kenilworth employer: Chesford Grange Hotel
Chesford Grange Hotel is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating memorable guest experiences. Located in the picturesque Kenilworth, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while enjoying the dynamic atmosphere of a busy 4-star hotel. With a strong emphasis on teamwork and customer service excellence, working here means being part of a dedicated family that values each individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Kenilworth
✨Tip Number 1
Make sure to showcase your passion for customer service during any interactions you have with us. Whether it's through networking or informal chats, let your enthusiasm shine through, as this is a key quality we look for in a receptionist.
✨Tip Number 2
Familiarise yourself with the specific services and amenities offered at Chesford Grange Hotel & Spa. Being knowledgeable about our facilities will not only impress us but also help you answer guest inquiries effectively.
✨Tip Number 3
Practice your conflict resolution skills in real-life scenarios. Think of examples where you've successfully handled difficult situations, as these will be valuable to discuss during interviews and show how you can maintain guest satisfaction.
✨Tip Number 4
Demonstrate your ability to multi-task by sharing experiences where you've managed multiple responsibilities simultaneously. This will highlight your organisational skills and show us that you're capable of thriving in a busy hotel environment.
We think you need these skills to ace Receptionist in Kenilworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, such as conflict resolution and time management. Use specific examples to demonstrate how you've excelled in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work at Chesford Grange Hotel & Spa and how your skills align with the role of a receptionist.
Highlight Relevant Experience:In your application, emphasise any previous customer-facing roles. Discuss how you handled guest inquiries or complaints and how you ensured guest satisfaction during their stay.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Chesford Grange Hotel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss how you've handled difficult situations in the past. Highlight your ability to remain calm under pressure and provide examples of how you resolved conflicts effectively.
✨Highlight Organisational Skills
As a receptionist, you'll need to juggle multiple tasks. Be ready to talk about your time management strategies and how you prioritise tasks to ensure smooth operations.
✨Research the Company
Familiarise yourself with The QHotels Collection and its values. Understanding their commitment to diversity and inclusion will help you align your answers with their company culture during the interview.
