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- Tasks: Lead the hotel operations overnight, ensuring guest satisfaction and safety.
- Company: Chesford Grange Hotel & Spa, part of The QHotels Collection.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Join a diverse team committed to inclusion and sustainability.
- Why this job: Perfect for night owls who love providing exceptional guest service.
- Qualifications: Experience in front office roles and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a night owl?
Job Perks and Benefits:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Job Overview: As Nights Manager, you will take full responsibility for the smooth, safe, and efficient operation of the hotel throughout the overnight period. Acting as the senior manager on duty during night hours, you will handle guest concerns professionally, oversee hotel operations, check guests in and out, support guest needs, coordinate emergency responses if required and ensure the property is fully prepared for the following day’s business activities. This role is pivotal in maintaining exceptional guest satisfaction, operational accuracy, security standards, and seamless communication between departments. You will combine hands-on operational leadership with administrative and financial responsibilities, ensuring that all overnight procedures are completed accurately and professionally.
Key Skills and Qualities:
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
Night Manager in Kenilworth employer: Chesford Grange Hotel
Contact Detail:
Chesford Grange Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Show us you’re genuinely interested in providing outstanding guest service and how your experience aligns with our mission at The QHotels Collection.
✨Tip Number 3
Practice common interview questions related to customer service and operational management. We want to see how you handle guest concerns and ensure smooth operations during the night shift.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the perks and benefits we offer right there!
We think you need these skills to ace Night Manager in Kenilworth
Some tips for your application 🫡
Show Off Your Guest Service Skills: Make sure to highlight your outstanding guest service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Be a Night Owl: Since this role is all about managing the hotel during the night, let us know why you're the perfect night owl! Share your enthusiasm for working late hours and how you thrive in a quieter environment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing perks!
How to prepare for a job interview at Chesford Grange Hotel
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager. Understand how to handle guest check-ins and check-outs during the night, and be prepared to discuss your experience in managing hotel operations after hours.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding guest service in previous roles. Think about situations where you resolved guest concerns or went above and beyond to ensure satisfaction, as this is crucial for the role.
✨Demonstrate Leadership Experience
Be ready to talk about your people management experience. Highlight any instances where you led a team, especially during challenging situations, and how you ensured smooth operations and communication between departments.
✨Research The QHotels Collection
Get to know the company and its values. Understanding their commitment to diversity, inclusion, and sustainability will help you align your answers with their ethos, showing that you're not just a fit for the role but also for the company culture.