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For Companies At a Glance
- Tasks: Lead talent acquisition, people performance, and workforce operations for transformative growth.
- Company: Dynamic collective of experts driving innovation and bespoke solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to work with international talent and enhance team experience.
- Why this job: Make a real impact in a fast-paced, client-facing consultancy setting.
- Qualifications: 5+ years in HR or operations, with strong communication and organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Company Description
We are a dynamic and agile collective of experts dedicated to driving transformative growth and creating bespoke solutions for forward-thinking businesses. By leveraging human ingenuity, advanced technology, and shared beliefs, we challenge conventional thinking to deliver innovative and impactful outcomes. Our collaborative approach fuels positive change and innovation, bringing lasting value to our clients and partners.
The Role
We are looking for a Workforce Operations Manager who can lead three critical functions: a high-performing talent acquisition operation, people performance and development, and workforce-related operational support. This is a hands‑on leadership role sitting at the intersection of people strategy and day-to-day workforce delivery. You will work closely with the Leadership team — including the Chief Client Officer and pillar leads — to ensure that people strategy, talent pipeline, and operational processes are aligned and functioning at pace. You will be both a hands‑on operator and a strategic thinker — comfortable in a client‑facing consultancy environment where standards are high and things move fast.
Key Responsibilities
- Talent Onboarding
- Own end‑to‑end recruitment across all functions — from defining briefs with hiring managers to offer negotiation and onboarding
- Maintain a high‑quality candidate experience at all times, from first contact through to offer
- Build and maintain a talent pipeline across Chesamel's key delivery disciplines — Workforce, Digital, Marketing, and Sustainable Transformation
- Partner with the bench management and Discoverwork processes to ensure fractional, embedded, and direct talent is sourced effectively
- Track and report on time‑to‑hire, quality‑of‑hire, and pipeline health metrics
- Support the smooth running of workforce‑related operational processes — including onboarding, offboarding, and contractor/supplier coordination where it relates to people delivery
- Maintain accurate workforce data, records, and documentation in line with compliance requirements
- Assist in coordinating people‑related inputs into ELT governance rhythms — including workforce updates and people metrics for the monthly Board Pack
- Identify and flag process inefficiencies within the workforce function, supporting improvements that enhance team experience and delivery quality
Experience
- 5+ years of experience in a people‑related and/or operations role — spanning some combination of talent acquisition, HR, people management, and operational delivery
- Experience in a consultancy, professional services, or fast‑growth environment is strongly preferred
- Comfortable working independently and taking ownership of multiple workstreams without direct team support
- Exposure to international talent or multi‑entity structures (UK, MENA, or similar) is a plus
Skills & Attributes
- Excellent communicator — able to engage credibly with senior leaders and candidates alike
- Highly organised with strong attention to process and detail
- Commercially astute — understands how people and operations connect to business performance
- Comfortable working at pace in an environment that is ambitious and evolving
- Collaborative and solutions‑oriented; not precious about scope
- Discrete and professional in handling sensitive people matters
Manager, Workforce Operations employer: Chesamel Group
Contact Detail:
Chesamel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Workforce Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in talent acquisition and operational support, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our dynamic team.
We think you need these skills to ace Manager, Workforce Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Workforce Operations Manager. Highlight your experience in talent acquisition and operational support, and don’t forget to showcase any consultancy experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our dynamic team. Mention specific examples of how you've driven transformative growth in previous roles.
Showcase Your Communication Skills: As an excellent communicator, you’ll need to engage with senior leaders and candidates alike. Make sure your application reflects this by being clear, concise, and professional in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Chesamel Group
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding how they leverage human ingenuity and advanced technology will help you align your answers with their goals and demonstrate your genuine interest in their work.
✨Showcase Your Leadership Skills
As a Workforce Operations Manager, you'll need to highlight your hands-on leadership experience. Prepare specific examples of how you've successfully led talent acquisition or operational processes in the past, focusing on metrics like time-to-hire and quality-of-hire to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've identified process inefficiencies or improved team experiences, and be ready to discuss the outcomes and lessons learned.
✨Engage with the Leadership Team
Since you'll be working closely with senior leaders, practice how to communicate effectively with them. Prepare thoughtful questions about their vision for the workforce strategy and how you can contribute to achieving it, showing that you're not just a fit for the role but also a partner in their success.