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For Companies At a Glance
- Tasks: Drive operational excellence and support growth through innovative systems and processes.
- Company: Chesamel Group, an agile consultancy transforming businesses with cutting-edge solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact on business growth and innovation.
- Qualifications: Experience in operations management and a passion for process improvement.
- Other info: Collaborative environment with a focus on ethical technology and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (London)
Who We Are
Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology. We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success.
Role Purpose
The Operations Manager will be responsible for building, running, and continuously improving the operational engine of the business to enable sustainable growth. This role sits at the intersection of delivery, systems, and strategy, ensuring teams can scale efficiently while maintaining strong governance, data integrity, and ethical technology use. A core focus of the role is supporting the Business Centre of Excellence (COE) by standardising processes, enabling best practices, and providing the tools, insights, and operational frameworks that allow the business to grow faster and smarter. You will act as a hands-on operator who translates growth ambitions into scalable systems, workflows, and capabilities.
Core Competencies
- Growth Enablement & Business COE Support - Ability to translate growth strategy into scalable operational frameworks, standards, and tools that enable teams and the Business COE to deliver consistently and efficiently.
- Operational Leadership & Governance - Strong hands-on experience managing operations, governance, compliance, and risk in scaling environments while balancing speed and control.
- Systems, AI & Automation Enablement - Practical experience owning business systems and applying AI and automation responsibly to improve efficiency, insight, and scalability.
- Process Improvement & Change Management - Proven capability in designing, embedding, and continuously improving processes, and leading cross-functional change initiatives.
- Data, Performance & Stakeholder Management - Confident using data, KPIs, and dashboards to drive decisions, align stakeholders, and measure operational and growth outcomes.
Key Responsibilities
- Growth Enablement & Business COE Partnership
- Act as an operational partner to the Business COE, ensuring consistent standards, processes, and tools across the organisation.
- Translate growth objectives into operational plans, system requirements, and delivery capabilities.
- Enable faster execution and decision-making through improved visibility, data quality, and reporting.
- Support new initiatives, product launches, and market expansion with operational readiness and feasibility planning.
- Operational Excellence, Governance & Compliance
- Develop and maintain an operations roadmap aligned to business growth and scale.
- Implement governance, risk, and compliance frameworks that support ethical AI use and regulatory requirements.
- Oversee contracts, documentation, procurement processes, and coordination with Finance and Legal.
- Promote a culture of operational discipline, ownership, and continuous improvement.
- Systems, AI & Efficiency Enablement
- Own and optimise core business systems and tools to ensure scalability and integration.
- Identify and implement AI and automation opportunities that reduce friction and unlock team capacity for growth.
- Ensure responsible, effective adoption of new tools through training, monitoring, and iteration.
- Performance, Change & Global Operations Support
- Define and track operational KPIs and OKRs, maintaining dashboards for leadership and COE insight.
- Lead change management initiatives around new processes, tools, and ways of working.
- Support onboarding and ongoing enablement to ensure teams can operate efficiently at scale.
- Ensure consistent global operations, including hybrid working, regional compliance, and expansion support.
COE Operations Manager in London employer: Chesamel Group
Contact Detail:
Chesamel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COE Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their growth ambitions, just like we do at StudySmarter!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing passionate candidates who want to join our mission.
We think you need these skills to ace COE Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COE Operations Manager. Highlight your experience in operational leadership and governance, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive growth and efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills align with our mission at Chesamel Group. Be specific about how you can contribute to our Business Centre of Excellence.
Showcase Your Data Skills: Since data-driven decision-making is key for this role, make sure to highlight your experience with KPIs, dashboards, and performance metrics. We want to see how you’ve used data to drive operational improvements in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chesamel Group
✨Know the Company Inside Out
Before your interview, dive deep into Chesamel Group's mission and values. Understand their approach to consultancy and how they drive growth through innovative solutions. This will not only show your genuine interest but also help you align your answers with their core competencies.
✨Showcase Your Operational Expertise
Be ready to discuss your hands-on experience in managing operations and governance. Prepare specific examples of how you've successfully implemented processes or frameworks that led to improved efficiency and scalability. Highlight your ability to translate growth strategies into actionable plans.
✨Demonstrate Data-Driven Decision Making
Since the role involves using data and KPIs to drive decisions, come prepared with examples of how you've used data to influence outcomes in previous roles. Discuss any dashboards or reporting tools you've worked with and how they helped in aligning stakeholders.
✨Emphasise Change Management Skills
The Operations Manager role requires leading change initiatives, so be ready to talk about your experience in this area. Share stories of how you've successfully managed transitions, trained teams on new processes, and ensured smooth adoption of new tools or systems.
