Client Services Lead

Client Services Lead (Marketing)

Who We Are

Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.

We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the world\’s biggest and best-known tech companies choose to work with us.

Role Purpose

We\’re looking for a commercially minded Client Services Lead with a strong marketing background to lead strategic relationships across key client accounts. You\’ll serve as the bridge between marketing strategy and business outcomes, driving client success, revenue growth, and long-term partnerships.

You will lead end-to-end client management and shape integrated marketing-led growth strategies. As a senior voice in client conversations, you\’ll bring marketing insight, commercial acumen, and consultative problem-solving to every interaction.

This role is ideal for someone who thrives on relationship-building, understands how marketing drives business results, and is motivated by both client success and commercial impact.

Core Competencies:

• Strategic Marketing Insight:
  Leverages marketing knowledge to inform campaign planning and growth strategies.
• Client Relationship Leadership:
  Builds trust and alignment with senior client stakeholders, serving as a proactive advisor.
• Commercial Acumen
  : Identifies growth opportunities within accounts and delivers against revenue targets.
• Consultative Storytelling:
  Shapes client narratives and proposals grounded in insight, value, and business impact.
• Operational Discipline:
  Manages pipelines, reporting, and sales processes with rigor and transparency.
• Results-Oriented Mindset:
  Focuses on driving measurable outcomes across client retention, satisfaction, and revenue.

Key Responsibilities:

Client & Marketing-Led Growth

• Act as the senior point of contact for key accounts, leading with marketing knowledge and business insight.
• Build strong, long-term relationships with clients by understanding their business goals and aligning marketing strategies to support growth.
• Lead onboarding, renewal, and expansion planning across your portfolio, ensuring seamless transitions and ongoing alignment.

Revenue & Account Development

• Own revenue growth across your client accounts, identifying upsell and cross-sell opportunities.
• Work closely with our internal marketing team to ensure campaigns and content are aligned with commercial goals.
• Monitor account performance, reporting on KPIs and forecasting future growth opportunities.

Operational & Internal Collaboration

• Maintain CRM accuracy (HubSpot) and ensure visibility on all pipeline and client activity.
• Collaborate with delivery teams to ensure smooth execution of projects.
• Lead regular internal account syncs, keeping cross-functional teams aligned and focused on outcomes.
• Identify and implement process improvements to increase efficiency and client satisfaction.

Required Qualifications

• 7+ years of experience in client services, marketing account management, or B2B marketing—preferably within a consultancy, agency, or high-growth tech environment.
• Demonstrated success managing strategic client relationships and leading multi-channel marketing initiatives with measurable outcomes.
• Proven ability to grow accounts, upsell services, and directly influence revenue performance.
• Strong understanding of B2B marketing strategy, including ABM, digital, content, events, and campaign performance metrics.
• Experience working cross-functionally with sales, marketing, and delivery teams to ensure alignment and execution.
• Highly proficient with CRM and marketing platforms (HubSpot preferred), and confident in pipeline and KPI reporting.
• Excellent communication, presentation, and negotiation skills; able to influence at senior stakeholder level.
• Demonstrated ability to manage multiple complex accounts and deadlines simultaneously in a fast-paced, agile environment.
• Bachelor\’s degree in Marketing, Business, Communications, or related field (or equivalent experience).