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For Companies At a Glance
- Tasks: Lead client relationships and drive marketing-led growth strategies for key accounts.
- Company: Chesamel Group, an agile consultancy focused on innovative business solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by connecting marketing strategies to client success and revenue growth.
- Qualifications: 7+ years in client services or B2B marketing with strong relationship-building skills.
- Other info: Fast-paced, collaborative culture with a focus on transformative outcomes.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Lead (Marketing)
Who We Are
Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.
We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the world\’s biggest and best-known tech companies choose to work with us.
Role Purpose
We\’re looking for a commercially minded Client Services Lead with a strong marketing background to lead strategic relationships across key client accounts. You\’ll serve as the bridge between marketing strategy and business outcomes, driving client success, revenue growth, and long-term partnerships.
You will lead end-to-end client management and shape integrated marketing-led growth strategies. As a senior voice in client conversations, you\’ll bring marketing insight, commercial acumen, and consultative problem-solving to every interaction.
This role is ideal for someone who thrives on relationship-building, understands how marketing drives business results, and is motivated by both client success and commercial impact.
Core Competencies:
- Strategic Marketing Insight:
Leverages marketing knowledge to inform campaign planning and growth strategies. - Client Relationship Leadership:
Builds trust and alignment with senior client stakeholders, serving as a proactive advisor. - Commercial Acumen
: Identifies growth opportunities within accounts and delivers against revenue targets. - Consultative Storytelling:
Shapes client narratives and proposals grounded in insight, value, and business impact. - Operational Discipline:
Manages pipelines, reporting, and sales processes with rigor and transparency. - Results-Oriented Mindset:
Focuses on driving measurable outcomes across client retention, satisfaction, and revenue.
Key Responsibilities:
Client & Marketing-Led Growth
- Act as the senior point of contact for key accounts, leading with marketing knowledge and business insight.
- Build strong, long-term relationships with clients by understanding their business goals and aligning marketing strategies to support growth.
- Lead onboarding, renewal, and expansion planning across your portfolio, ensuring seamless transitions and ongoing alignment.
Revenue & Account Development
- Own revenue growth across your client accounts, identifying upsell and cross-sell opportunities.
- Work closely with our internal marketing team to ensure campaigns and content are aligned with commercial goals.
- Monitor account performance, reporting on KPIs and forecasting future growth opportunities.
Operational & Internal Collaboration
- Maintain CRM accuracy (HubSpot) and ensure visibility on all pipeline and client activity.
- Collaborate with delivery teams to ensure smooth execution of projects.
- Lead regular internal account syncs, keeping cross-functional teams aligned and focused on outcomes.
- Identify and implement process improvements to increase efficiency and client satisfaction.
Required Qualifications
- 7+ years of experience in client services, marketing account management, or B2B marketing—preferably within a consultancy, agency, or high-growth tech environment.
- Demonstrated success managing strategic client relationships and leading multi-channel marketing initiatives with measurable outcomes.
- Proven ability to grow accounts, upsell services, and directly influence revenue performance.
- Strong understanding of B2B marketing strategy, including ABM, digital, content, events, and campaign performance metrics.
- Experience working cross-functionally with sales, marketing, and delivery teams to ensure alignment and execution.
- Highly proficient with CRM and marketing platforms (HubSpot preferred), and confident in pipeline and KPI reporting.
- Excellent communication, presentation, and negotiation skills; able to influence at senior stakeholder level.
- Demonstrated ability to manage multiple complex accounts and deadlines simultaneously in a fast-paced, agile environment.
- Bachelor\’s degree in Marketing, Business, Communications, or related field (or equivalent experience).
Client Services Lead employer: Chesamel Group
Contact Detail:
Chesamel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Services Lead role.
✨Tip Number 2
Show off your marketing chops! When you get the chance to chat with potential employers, bring your A-game by discussing specific strategies you've implemented in the past. Highlight how your insights led to measurable outcomes—this will show them you’re the right fit for driving client success.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Chesamel Group, and express your interest in working with them. Tailor your message to show how your skills align with their needs—this could open doors you didn’t even know existed!
✨Tip Number 4
Keep it real during interviews! Be authentic and let your personality shine through. Employers want to see how you’ll fit into their team culture, so don’t hesitate to share your passion for client relationships and marketing strategies. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Lead
Some tips for your application 🫡
Show Your Marketing Savvy: Make sure to highlight your marketing experience in your application. We want to see how you've used your marketing knowledge to drive business results and client success. Don't hold back on sharing specific examples!
Build a Connection: In your written application, focus on building a connection with us. Share why you're excited about the role and how your values align with our mission at Chesamel Group. A personal touch can really make you stand out!
Be Results-Driven: We love candidates who can demonstrate a results-oriented mindset. Include metrics or outcomes from your previous roles that showcase your ability to drive measurable success for clients. Numbers speak volumes!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Chesamel Group
✨Know Your Marketing Inside Out
Make sure you brush up on your marketing knowledge, especially B2B strategies like ABM and digital campaigns. Be ready to discuss how these strategies can drive business results and share examples from your past experiences.
✨Build Rapport with the Interviewers
Since this role is all about relationship-building, practice connecting with your interviewers. Show genuine interest in their company and ask insightful questions that demonstrate your understanding of their business goals and challenges.
✨Showcase Your Commercial Acumen
Prepare to discuss specific instances where you've identified growth opportunities within accounts. Highlight your ability to upsell and cross-sell services, and be ready to explain how you’ve directly influenced revenue performance in previous roles.
✨Be Results-Oriented
Come equipped with metrics and KPIs from your past roles that showcase your success in client retention and satisfaction. This will help you illustrate your results-oriented mindset and how you can bring measurable outcomes to the table.
