CHERY UK is seeking a dedicated professional to manage the full lifecycle of customer complaints, drive root-cause analysis and close-loop resolution. The role requires coordination with internal departments and authorised dealers to ensure timely, professional responses that protect the brand’s reputation in the UK.
You will also operate the CSI system, monitor satisfaction metrics, and develop experience improvement initiatives to upgrade after-sales customer service and protect brand equity.
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Automotive Customer Experience & Complaint Specialist in Chiswick employer: CHERY UK
CHERY UK is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation in the rapidly growing automotive sector. Employees benefit from comprehensive training programs and opportunities for career advancement, all while being part of a supportive team dedicated to delivering exceptional service to our fleet and corporate clients. Located in a vibrant area, CHERY UK promotes a healthy work-life balance and values the contributions of every team member.
