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For Companies At a Glance
- Tasks: Lead the development of after-sales service strategies and build a nationwide service network.
- Company: Dynamic company focused on enhancing customer satisfaction in the UK market.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape service excellence.
- Why this job: Make a real impact by creating a local service ecosystem and improving customer experiences.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Join a forward-thinking team dedicated to innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Building the UK After-Sales Service System
Develop and implement after-sales service strategies, processes, team structures, and governance mechanisms tailored for the UK market.
Responsibilities
- Break down and localize the headquarters' service brand and strategy implementation elements.
- Translate core headquarters service brand indicators (e.g., Customer Satisfaction Index-CSI, Net Promoter Score-NPS, response time, transparency) into executable business pathways and operational manuals for the UK market.
- Establish and manage a service network: Design and implement a nationwide service partnership network in the UK to support sales expansion; oversee service provider recruitment, contract negotiations, and performance management.
- Set up a parts storage and distribution system: Build local parts warehouses and distribution channels to ensure rapid response for high-frequency parts, while optimizing inventory structure.
- Provide systems, training, and business support: After the service network goes live, lead the deployment of CRM/after-sales systems, conduct personnel training, and offer operational support to ensure service providers quickly become operational.
- Promote localization of consumable and wear-prone parts: Drive local procurement and supply chain development for high-frequency wear-and-tear and maintenance parts to reduce costs and shorten delivery times.
- Build a local service ecosystem: Establish strategic partnerships with insurance companies, road rescue services, training institutions, technical service providers, and others to create a sustainable local service ecosystem.
After-sales Service Manager employer: Chery Commercial Vehicle
Contact Detail:
Chery Commercial Vehicle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-sales Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your achievements in after-sales service management. Use real examples of how you've improved customer satisfaction or streamlined processes. This will make you stand out when you meet potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s after-sales strategies. Understand their service brand indicators and think about how you can contribute to improving them. Tailor your responses to show you’re the perfect fit for their specific needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that After-sales Service Manager role!
We think you need these skills to ace After-sales Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the After-sales Service Manager role. Highlight your experience in developing service strategies and managing teams, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills align with our goals, especially in building local service ecosystems and optimising processes. Keep it engaging and personal!
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible, like improvements in customer satisfaction or successful project implementations, to demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chery Commercial Vehicle
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their after-sales service strategies and how they operate in the UK market. This will help you tailor your answers to show that you're aligned with their goals and can contribute effectively.
✨Showcase Your Strategic Thinking
As an After-sales Service Manager, you'll need to develop and implement strategies. Be prepared to discuss your previous experiences where you've successfully designed processes or systems. Use specific examples to demonstrate your ability to translate brand indicators into actionable plans.
✨Highlight Your Networking Skills
Building a service network is crucial for this role. Talk about your experience in establishing partnerships and managing relationships with service providers. Share any relevant success stories that illustrate your negotiation skills and ability to oversee performance management.
✨Emphasise Localisation Experience
Since localisation is key for this position, be ready to discuss how you've previously adapted strategies for local markets. Mention any experience you have with local procurement or supply chain development, as this will show your understanding of the importance of reducing costs and delivery times.
