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- Tasks: Lead a dynamic IT support team and ensure top-notch service for clients.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference by mentoring a talented team and enhancing client experiences.
- Qualifications: Experience in service desk support and strong leadership skills are essential.
- Other info: Great opportunity for career growth in a fast-paced tech environment.
The predicted salary is between 26000 - 39000 £ per year.
Cherry Professional are looking for an experienced IT Service Desk Team Leader. You will support and supervise our first line IT engineers providing industry leading IT support to our clients. Supporting the team with learning and development as well as being an escalation point for tickets.
Responsibilities:
- Oversee the day-to-day operations of the support desk, monitoring the ticket queue and escalating tickets as needed, ensuring SLAs are met, and tickets are handled with care.
- Inspire, mentor, and manage our first-line support technicians, creating a positive and productive environment.
- Monitoring and reporting on failovers to find out what/why they have happened - and fix.
- Identify areas for improvement in workflows and processes, and support with designing and implementing changes to boost efficiency and quality.
- Ensure our clients get the best experience by resolving their IT issues quickly and efficiently and stepping in when issues need extra attention.
- Play a key role in hiring the right talent to join the team, ensuring we’re set up for success with the best people onboard.
- Deliver training sessions on new products, tools, and processes to keep the team up-to-date and performing at their best.
- Take part in a management on-call rota for first line related HR matters outside of office hours.
- Manage the team rota. This includes managing sickness and holidays within your team.
Ideal Candidate:
- You’ve got a background in service desk support, ideally within an MSP.
- Previous management or supervisory experience required.
- Be an experienced leader and able to showcase leadership skills.
- Strong interpersonal skills, with the ability to build positive relationships, resolve conflicts, and foster a collaborative team culture.
- Confidence in providing regular feedback and conducting performance reviews to help team members grow professionally.
- Skilled at managing workloads, delegating tasks effectively, and ensuring efficient use of team resources.
IT Service Desk Team Leader in Sheffield employer: Cherry Professional - Relationship Led Recruitment
Contact Detail:
Cherry Professional - Relationship Led Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've led teams or improved processes. Use real-life scenarios to demonstrate your leadership and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers. So, what are you waiting for? Get your application in!
We think you need these skills to ace IT Service Desk Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Team Leader role. Highlight your experience in service desk support and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, don’t shy away from showcasing your leadership skills. Talk about how you've inspired and mentored teams in the past. We love to see examples of how you’ve created a positive work environment!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and achievements.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cherry Professional - Relationship Led Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT service desk operations. Be ready to discuss specific tools and processes you've used in the past, as well as how you've handled ticket escalations and team management.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and mentored your team in previous roles. Think about times when you resolved conflicts or improved team dynamics, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've identified areas for improvement in workflows and processes. Share specific instances where your interventions led to increased efficiency or enhanced client satisfaction.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
