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- Tasks: Be the go-to person for customer support, ensuring top-notch service delivery.
- Company: Join a dynamic team in Nottingham focused on exceptional customer experiences.
- Benefits: Enjoy fantastic perks, career growth, and flexible shift options post-probation.
- Why this job: This role offers a chance to shine in customer service while developing your IT skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
- Other info: Security clearance is required; familiarity with Freshdesk is a plus.
The predicted salary is between 19500 - 31500 £ per year.
Customer Service Analyst | £26,150 | Nottingham NG8 Monday to Friday on a rolling shift pattern (between 8:30 AM and 6 PM)6 AM – 2 PM shift is available post-probation and security clearanceFantastic benefits & career progression Do you have strong IT and Customer Service knowledge and you’re seeking a new challenge? We are looking for an exceptional candidate who has strong communication skills and a good solid background in Customer Service. As a Customer Service Analyst, you will be the primary interface between the business and their customers, ensuring exceptional service delivery. This role is integral to the Customer Support Team, supporting contractual obligations and delivering the highest levels of satisfaction What we’re looking for: Proven experience in customer service within a business-to-business or commercial setting Strong understanding of industry standards and KPIs related to customer experience Excellent communication skills (written and verbal) and the ability to multitask under pressure Proficiency in Microsoft Office (Word, Excel) Familiarity with Freshdesk or ERP systems (e.g., Morse) is desirable but not essential Security clearance/Enhanced DBS is mandatory and must be obtained as part of the role Self-motivated, proactive, and a team player High attention to detail and excellent planning skills Problem…
Service Desk Analyst employer: Cherry Professional - Relationship Led Recruitment
Contact Detail:
Cherry Professional - Relationship Led Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to highlight your customer service experience in a business-to-business setting. Think of specific examples where you went above and beyond to meet customer needs, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarize yourself with industry standards and KPIs related to customer experience. Being able to discuss these during your interview will show that you understand the importance of delivering exceptional service.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these tools can set you apart, as they are often essential for reporting and data management in customer service roles.
✨Tip Number 4
If you have experience with Freshdesk or any ERP systems, be ready to discuss it. Even if it's not mandatory, showing familiarity with these tools can demonstrate your adaptability and readiness to hit the ground running.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly in a business-to-business environment. Emphasize your communication skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your familiarity with industry standards and KPIs, and how you can contribute to the Customer Support Team's success.
Highlight Technical Skills: If you have experience with Microsoft Office or any ERP systems like Freshdesk, be sure to mention this in your application. Highlighting your technical proficiency can set you apart from other candidates.
Prepare for Security Clearance: Since security clearance is mandatory for this role, be prepared to provide any necessary documentation and information required for the process. Mention your readiness to obtain this clearance in your application.
How to prepare for a job interview at Cherry Professional - Relationship Led Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples from your previous roles where you provided exceptional customer service. Highlight situations where you resolved issues effectively and how you contributed to customer satisfaction.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to answer questions in a structured manner and ask clarifying questions if needed.
✨Familiarize Yourself with Relevant Tools
While familiarity with Freshdesk or ERP systems is desirable but not essential, it’s beneficial to have a basic understanding of these tools. If you have experience with Microsoft Office, be ready to discuss how you've used it in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask under pressure. Think of examples where you had to prioritize tasks or handle difficult customers, and explain your thought process.
