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For Companies At a Glance
- Tasks: Manage lettings and account relationships, ensuring smooth processes from viewings to handovers.
- Company: Join a boutique agency known for integrity and exceptional service in South West London.
- Benefits: Enjoy a Monday to Friday schedule with no weekend work and a tailored salary structure.
- Why this job: Perfect for those who value quality over quantity and seek a supportive team culture.
- Qualifications: Experience in lettings is essential; a warm, client-focused personality is a must.
- Other info: Ideal for those wanting a better work-life balance without the pressure of cold-calling.
The predicted salary is between 24000 - 35000 £ per year.
Salary: £24,000 Basic + Commission (£40,000–£45,000 OTE) OR Up to £35,000 Basic for a more Account Management–focused candidate. Monday to Friday, 9am–6pm | No Weekend Work!
Are you a personable and detail-driven lettings professional who wants to work in a quality-first environment with no Saturday work? This rare opportunity is with a boutique independent agency that truly values integrity, long-term relationships and good old-fashioned service — with none of the heavy cold-calling or relentless new business targets.
The Opportunity:
This is a chance to join a respected, design-led estate agency in one of South West London’s most desirable neighbourhoods. They’ve built a loyal client base and now need someone experienced to take on a dual Lettings Negotiator / Account Manager role, managing active tenancies and letting around 1–2 properties per week. With minimal pressure for new business generation, you’ll focus on nurturing relationships, providing top-tier service, and ensuring that each let runs smoothly — from viewings through to handover.
What You’ll Do:
- Let high-quality residential properties, handling enquiries and managing viewings.
- Act as the primary point of contact for existing landlord clients.
- Manage the full lettings process from offer through to handover, before passing to the in-house admin team.
- Build rapport with applicants and tenants, offering a professional and friendly service throughout.
- Maintain meticulous attention to detail when it comes to documentation, compliance and communication.
What They’re Looking For:
- Experience in lettings – either as a Lettings Negotiator or in a Lettings Admin/Account Management capacity.
- A conscientious, chatty and switched-on personality – someone who’s warm, client-focused and takes pride in getting the details right.
- A genuine interest in delivering exceptional service, rather than chasing volume.
- Someone who values a supportive team culture and a sensible work-life balance.
The Perks:
- No Saturdays: Monday to Friday only.
- Tailored salary structure: £24k basic with £40–45k OTE for a Negotiator-style candidate; OR up to £35k+ basic for someone more Account Management focused.
- Small, friendly team with strong leadership and great local reputation.
This could suit a Senior Lettings Negotiator / Lettings Manager looking for a better work/life balance. Or someone from a Lettings Administration or compliance background who loves meeting new people. Either way, if you’ve got lettings experience and want to work somewhere where quality matters more than quantity, this could be the ideal next move. Especially suitable for someone tired of the hard sell culture but still loves property and people.
Lettings & Account Manager employer: Cherry Pick People
Contact Detail:
Cherry Pick People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings & Account Manager
✨Tip Number 1
Network with professionals in the lettings industry, especially those who work in boutique agencies. Attend local property events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the specific neighbourhoods in South West London where the agency operates. Familiarise yourself with the local property market trends and key amenities, as this knowledge will help you stand out during conversations with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in managing tenancies and building client relationships. Think of specific examples where you've provided exceptional service or resolved issues effectively, as these will demonstrate your fit for the role.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your follow-up communications. Whether it's a thank-you email after an interview or a message expressing your enthusiasm for the role, make sure every interaction reflects your professionalism.
We think you need these skills to ace Lettings & Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your lettings experience, focusing on roles that demonstrate your ability to manage tenancies and build client relationships. Use specific examples to showcase your attention to detail and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Emphasise your commitment to providing exceptional service and how your values align with the agency's focus on integrity and long-term relationships.
Highlight Relevant Experience: In your application, clearly outline your previous roles in lettings or account management. Mention any specific achievements, such as successful property lettings or positive client feedback, to demonstrate your capability.
Showcase Your Soft Skills: Since the role requires a personable and detail-driven approach, make sure to highlight your communication skills and ability to build rapport with clients. Provide examples of how you've successfully nurtured client relationships in the past.
How to prepare for a job interview at Cherry Pick People
✨Show Your Personality
As the role requires a personable and chatty individual, make sure to let your personality shine through during the interview. Engage with the interviewer, smile, and demonstrate your warmth and client-focused attitude.
✨Highlight Your Experience
Be prepared to discuss your previous lettings experience in detail. Share specific examples of how you've managed tenancies, handled client relationships, and ensured smooth processes from viewings to handovers.
✨Emphasise Attention to Detail
Since meticulous attention to detail is crucial for this role, provide examples of how you've maintained high standards in documentation and compliance in your past positions. This will show that you take pride in getting the details right.
✨Express Your Interest in Quality Service
Make it clear that you value delivering exceptional service over chasing volume. Discuss your approach to building long-term relationships with clients and how you prioritise quality in your work.
