At a Glance
- Tasks: Be the first point of contact, providing top-notch customer service across various platforms.
- Company: Join a global property company with a diverse portfolio in major cities worldwide.
- Benefits: Enjoy a competitive salary, health insurance, life assurance, and hybrid working options.
- Other info: Work in an inclusive culture with excellent career growth opportunities.
- Why this job: Kickstart your career in the property industry with ongoing training and support.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
The City & Hybrid Working £30,000 plus lots of benefits
Are you looking for a new and exciting opportunity, where you can further develop your career within the property industry? Do you have previous customer service experience? Would you like to work for a global property company that offers excellent benefits? If so, this could be the ideal role for you!
This is an exciting opportunity to be part of a global company which has a portfolio of properties located in major cities across the world. The role of Customer Service Agent plays an integral part of their success. You will be the first point of contact and will need to ensure that the highest level of customer service is provided to every client across multiple communication platforms.
This company is committed to carrying out exceptional, ongoing training to employees who are passionate and act with integrity. In addition, their company culture is very inclusive and they offer amazing benefits.
- The first point of contact for the company, via phone or email
- Supporting the Tenancy, Lettings and Property Management departments
- Respond to tenancy related queries in a timely manner
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Handle maintenance queries, follow up on cases where necessary
- Qualify applicants and arrange viewings for the lettings negotiators
- Achieve 24 hour response times to all enquiries
A confident and articulate communicator
Personable and focused
Exceptional communication skills, both written and verbal
Problem solving skills, identify and execute solutions
Have experience in a fast-paced customer service environment
6 months+ previous property experience required
£30,000 plus lots of benefits
Monday to Friday 9 am – 6 pm, hybrid working 3 days in the office 2 from home
Benefits include, Life Assurance, Health Insurance, Travel subsidy and Hybrid Working
Please contact Carly immediately for more information on this role as a Customer Service Agent.
Customer Service Agent employer: Cherry Pick People
Join a global property company that prioritises employee development and offers a vibrant, inclusive work culture. As a Customer Service Agent, you'll enjoy competitive benefits including life assurance, health insurance, and a hybrid working model, all while being part of a team that values integrity and exceptional service. This role not only provides a platform for career growth within the property industry but also ensures you are supported every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture will help you connect with them better. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Ask about their training programs or how they support employee growth!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight your previous customer service experience and any relevant property industry knowledge. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're passionate about this role. Let us know how your values align with our commitment to exceptional customer service.
Showcase Your Communication Skills:As a Customer Service Agent, communication is key! Make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional – we love articulate candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Cherry Pick People
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, culture, and recent news. Understanding their commitment to exceptional customer service and ongoing training will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving complaints or managing queries. Practise articulating these experiences clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully solved customer issues. Be ready to discuss your thought process and the steps you took to resolve the situation. This will show that you can handle the fast-paced environment they require.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
