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- Tasks: Support the Estate Operations Manager in delivering top-notch service and resident satisfaction.
- Company: Join a leading housing provider with over 50 years of experience in London and the south-east.
- Benefits: Enjoy flexible working hours and a competitive salary with additional perks.
- Why this job: Make a real impact on residents' lives while growing your career in a supportive environment.
- Qualifications: Experience in housing or property sectors, with knowledge of maintenance and estate management required.
- Other info: This role offers a chance to drive service improvements and enhance community living.
The predicted salary is between 28000 - 36000 £ per year.
This is an exciting new role with one of our key clients in their estate management team. The Assistant Estate Manager is responsible for ensuring an excellent level of service is delivered and that the site is a desirable place to live. You will be the go-to person on site ensuring it is running to the best of its ability at all times. You will be working closely with the Estate Operations Manager to ensure your residents are happy in the environment they live and to fulfil your role as a safe, effective and proactive Landlord.
Company profile: Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years. The firm is now a leading developer, regenerator and manager of real estate and they provide an environment where their people can thrive and deliver on their career aspirations.
How you’ll do it:
- By delivering first class on-site management service to customers including the provision of appropriate and responsive services.
- Making recommendations to the Estate Operations Manager for the improvement of communal areas and estate services.
- Delivering improved resident satisfaction results in line with the budget, seeking ways to make cost savings wherever possible.
- Working collaboratively to ensure all teams achieve estate management targets effectively and economically.
- Delivering services on budget and seeking ways of improving cost effectiveness whilst delivering ways of increasing income.
- Finding creative solutions to address residents' individual needs by accompanying the estate management team on visits and inspections and meeting and listening to residents’ feedback.
- Being responsible for driving service improvement initiatives that drive up customer satisfaction.
- Ensuring estate repairs are carried out quickly, efficiently and economically and that the team are gathering feedback from the customer and quality checking completed works.
- Building and maintaining strong relationships with Tenants.
Person Profile:
- Previous experience within a similar role in the housing or property sectors.
- Knowledge in maintenance, leaseholds and Estate Management.
- IOSH or Affiliate/Associate TPI.
- Customer focused.
Salary Package: £32,000 - £35,900 plus benefits. Hours: Flexible working, 7 hours a day between the hours of 8am-6pm Monday-Friday.
Assistant Estate Manager employer: Cherry Pick People
Contact Detail:
Cherry Pick People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estate Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Assistant Estate Manager. Understanding the nuances of on-site management and resident satisfaction will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing and property sectors. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Research the company thoroughly. Knowing their history, values, and recent projects will allow you to tailor your conversations and show genuine interest in their mission during interviews.
✨Tip Number 4
Prepare examples of how you've improved customer satisfaction or managed a team effectively in previous roles. Being able to share specific instances will highlight your suitability for the position.
We think you need these skills to ace Assistant Estate Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate management or similar roles. Emphasise any customer service skills and your ability to manage relationships with tenants.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your passion for providing excellent service.
Showcase Relevant Skills: In your application, highlight skills such as problem-solving, communication, and teamwork. Mention any knowledge of maintenance and leaseholds, as well as any relevant certifications like IOSH.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cherry Pick People
✨Show Your Customer Focus
As an Assistant Estate Manager, your role revolves around ensuring resident satisfaction. Be prepared to discuss specific examples of how you've successfully addressed customer needs in previous roles, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Knowledge of Estate Management
Familiarise yourself with key concepts in estate management, including maintenance and leaseholds. During the interview, reference your understanding of these areas and how they relate to improving communal spaces and services for residents.
✨Highlight Team Collaboration Skills
This role requires working closely with the Estate Operations Manager and other teams. Share experiences where you collaborated effectively with colleagues to achieve common goals, showcasing your ability to work as part of a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing resident complaints or overseeing repairs. Think through potential scenarios and how you would approach them, demonstrating your critical thinking and decision-making skills.
