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- Tasks: Review customer applications and maintain our CRM system while providing excellent support.
- Company: Join a growing lending team in a supportive and dynamic environment.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for training and development.
- Other info: Open to all backgrounds, whether you're starting your career or returning after a break.
- Why this job: Be part of a team that helps customers achieve their financial goals.
- Qualifications: Attention to detail and good IT skills; customer service experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Our Lending teams are getting busier as more people come to us for financing, whether it's for larger purchases, house renovations, or to simplify their finances. While many of our customers like to come in to talk to us face to face, an increasing number of customers use our online portal. Whichever way customers come to us, they will always deal with a human being behind the scenes. As we support more and more customers through our portal, we are now looking to grow our lending administration team.
What will you be doing?
- Reviewing the initial applications made by customers through the portal to ensure that we have the information we need to give advice or to recommend to our underwriting team.
- Collecting documents from proof of address and identity to bank details and liaising with stores where they are looking to make purchases.
- Updating and maintaining our custom CRM system to ensure that we comply with the legislation of Jersey.
- Speaking with customers to advise the status of their applications and to ensure that they understand the process.
Who are we looking for?
You may already have customer-facing office experience, or you may be looking for your first office-based role. You may have just finished studies, or you might be looking to return to work after a career break. You may be looking for full-time or part-time work. The important thing is that you have great attention to detail, can build relationships with people from all backgrounds, and are comfortable using IT systems like Word, Excel, and Outlook. If you have experience of using CRM systems, that would be an advantage, but if not, we can train the right person.
If this sounds like the sort of opportunity you have been looking for, send your application using the apply now button, to see if you could be the newest member of our team.
Training Administrator - Hybrid/office Working employer: Cherry Godfrey Group
Contact Detail:
Cherry Godfrey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Administrator - Hybrid/office Working
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your attention to detail and customer service skills, as these are key for the Training Administrator role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience and how it aligns with what we’re looking for. Show us why you’d be a great fit for our lending administration team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Training Administrator - Hybrid/office Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Training Administrator role. Highlight any customer-facing experience and your attention to detail, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share a bit about yourself and how your background fits with what we’re looking for. A personal touch goes a long way!
Show Off Your IT Skills: Since we use systems like Word, Excel, and CRM software, mention any relevant experience you have with these tools. If you're not an expert yet, don’t worry—just show us your willingness to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cherry Godfrey Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Training Administrator. Familiarise yourself with the lending process and the importance of customer interactions, both online and face-to-face. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Attention to Detail
Since this role requires great attention to detail, prepare examples from your past experiences where you've successfully managed details or handled documentation. Highlighting these skills will show that you're a perfect fit for the position.
✨Brush Up on IT Skills
As the job involves using IT systems like Word, Excel, and CRM software, make sure you're comfortable with these tools. If you have any experience with CRM systems, be ready to discuss it. If not, express your willingness to learn and adapt quickly.
✨Practice Customer Interaction Scenarios
Since you'll be speaking with customers about their applications, practice how you would explain processes clearly and empathetically. Think of potential questions they might ask and how you would respond, showcasing your communication skills.