At a Glance
- Tasks: Provide application support and manage bespoke systems for seamless customer experience.
- Company: Join a collaborative team in a supportive work environment.
- Benefits: Opportunities for growth, development, and a positive team culture.
- Other info: Ideal for those looking to grow in a dynamic tech environment.
- Why this job: Solve complex problems and make a real impact on product systems.
- Qualifications: Experience in IT Service Desk or Application Support with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Role
Overview: Join our Product Systems team as a Technical Support Analyst on a 12 month FTC.
You will manage bespoke applications, provide support to product owners and business teams, and ensure seamless systems experience for customers.
You will work with a collaborative team of professionals who solve complex problems.
What You Will Do
- Provide application and operational support
- Diagnose incidents
- Build relationships with cross‑functional teams
- Assess business impact
- Maintain system configuration
- Why It Might Be a Fit
You will bring proven experience in IT Service Desk or Application Support, strong problem‑solving skills, excellent organisational skills, and clear communication skills.
Experience with Service Now, Google Workspace or Microsoft Office, and SQL databases is beneficial.
Requirements
- Proven experience in an IT Service Desk or Application Support environment
- Strong problem‑solving skills
- Excellent organisational skills
- Clear communication skills
- Experience with enterprise Service Management tools like Service Now
- Proficiency in Google Workspace or Microsoft Office
- Experience with SQL databases, ITIL frameworks, or retail environments
Benefits
- Collaborative team culture
- Opportunities for growth and development
- Positive and supportive work environment
- #J-18808-Ljbffr
Technical Support Analyst - 12 Month FTC employer: CHEQ
As a Technical Support Analyst in our Product Systems team, you will thrive in a collaborative and supportive work environment that values your contributions and fosters professional growth. With opportunities for development and a focus on teamwork, you'll be part of a dynamic group dedicated to delivering seamless systems experiences for our customers. Join us to make a meaningful impact while enjoying the benefits of a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - 12 Month FTC
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at CHEQ that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technical Support Analyst - 12 Month FTC
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CHEQ, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CHEQ can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CHEQ will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CHEQ
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CHEQ. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CHEQ.
