Staffing Manager in Chepstow

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We are looking for a passionate and knowledgeable Staffing Manager to join our team!

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

• We embrace diversity
• We develop our people
• We care for our visitors
• We think about our impact
• We are proud of our sport

Work Perks of being a Staffing Manager:

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes
• And so much more

About the role of Staffing Manager:

This role is to be based at Chepstow Racecourse with occasional travel to Ffos Las Racecourse, working with the catering team across Chepstow Racecourse and Ffos Las Racecourse, planning the casual staff journey from the recruitment process to successful preparation of race days alongside EVH event days and the operational running of the staffing element on an event day.

The role will be responsible for the full planning and will oversee all labour costings whilst maintaining tight budget restrictions at all times. Working alongside the Catering Operations Manager to work within agreed commercial parameters with primary responsibility for the improvement of labour efficiency through training and team development.

The role will be responsible for a significant level of recruitment to enable us to have, and maintain a large pool of casual workforce and upholding professional levels of relationships with external staffing agencies.

Responsibilities of a staffing manager:

• Plan and oversee all variable labour costing for all areas of catering maintaining budgeted restrictions.
• Assist in the development and implementation of a coherent strategy for all areas of the catering & event business. This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group.
• Minimise staff turnover through positive and inclusive management of the team, encouraging input, managing fairly, celebrating success and encouraging development.
• Build and exceed customer expectations. Match services to customer needs through the development of analysis of customer feedback.
• Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance.
• To constantly seek new opportunities for profitable use of facilities towards increased customer satisfaction and growth.
• Train the catering team in common core skills identified through site Standards Operation Procedures.
• Co-ordinate and deliver all administrative tasks as required for race day and non-race day events.
• To brief staff prior to events and ensure relevant paperwork is completed.
• Ensure that team members are well presented and behave in a professional manner at all times.
• To promote interdepartmental communication and liaison with all areas of the racecourse at all times.
• To meet and greet clients in a professional manner as and when required during events and race days acting as an ambassador.
• Liaise with outside contractors and clients to ensure that they adhere to racecourse policies.
• Ensure that you, other staff and clients work in accordance with the companys health and safety policy.
• Adhere to Company policies and procedures.
• Undertake other reasonable duties in line with business demands.
• Attend careers fairs and continually seeks new recruitment opportunities.

The person we are looking for as a Staffing Manager has:

Qualifications:

• GCSE Grade C (equivalent) or above in Maths and English.
• Computer literate
• Knowledge of AESOP (Desirable)

Essential Skills & Experience:

• Minimum of 3 years relevant experience in a leisure, sporting or event-based business.
• Experience maintaining costs within budgeted parameters and labour forecasting.
• High level of proven team development, training, recruitment, and retention of staff.
• To be able to implement a labour strategy that will reduce the use of third-party suppliers and maintain cost to a minimum.
• High level of interpersonal skills.
• Evidence of monitoring and maintaining company legislative requirements for worker engagement.
• Business and strategic planning experience.
• Excellent communicator and customer service focused.
• Full & clean UK driving licence.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.