Commercial Maintenance Manager

Chepstow Plant International are looking to recruit a technically experienced workshop manager to manage all commercial requirements coming into the workshop from our external client base. This position provides an exciting opportunity for the right candidate who wants to join a fast pace SME in the mobile plant sector, to grow and develop this already established section of the business. This is a hands-on, operationally embedded role focused on building external revenue, while driving quality control, performance improvement and cost discipline across workshop delivery, benefitting the company both internally and externally.

Working alongside our existing day-to-day Workshop Manager, you’ll take ownership of commercial performance and process: quoting support, job costing, margin recovery, customer communication, KPI reporting, continuous improvement, and recruitment planning, the relevant departments will support these objectives. You will work closely with Maintenance, Operations and senior leadership to deliver a step-change in workshop efficiency and customer outcomes, ensuring repairs are delivered on time, within budget and to agreed quality standards. This position will report into the Asset Director and work closely with the Workshop & Maintenance team. The job will primarily be based at the company’s head offices in Caldicot with occasional travel to client sites nationally.

Key Responsibilities

• Promote and fully engage with all aspects of safe working control measures.
• Develop the workshop’s external repair portfolio with existing and new client bases, targeting sustainable & profitable growth.
• Help shape and support the existing workshop team to visibly improve and develop standards to support targeted external works as well as assisting with the recruitment of new engineers into the department.
• Progress the visibility of workshop performance: utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix, rework/returns.
• Collaborate with Finance & Maintenance to create baseline cost/profit assessments and a phased plan to reach profit-centre operation.
• Manage and develop protocols around the external quote/repair processes to ensure visibility, standards and customer satisfaction, including sign-off documentation.
• Reduce rework and repeat failures by strengthening root cause analysis, feedback loops, and standard repair methods.
• Help support the Assets & Maintenance department where required.

Job Skills & Requirements

• In-depth knowledge of assets, their operations, mechanical, electrical & technical components is essential, whilst the ideal candidate would have experience across the aggregates & minerals or construction sector. Ideal candidate would have spent time at a major OEM within the sector.
• Consistent, attentive and proactive approach to safety, in line with the company’s core ethos, safety principles and culture.
• Proven customer facing communication and commercial skills.
• Good IT abilities, including maintenance & quoting systems user experience to oversee external repair works, in addition to MS office.
• Ability to meet commercial targets & account management.
• Good ability to work within a collaborative team dynamic, both within the workshop / maintenance function and across the business, as well as pursuing objectives by yourself.