VP Technology Solutions, Europe

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

The VP Technology Solutions, Europe brings together full technology capability and dependencies of our business via a matrixed delivery model and drives regional ownership of all technologies impacting the Region as well as having full accountability for overseeing Technology Services deliverables at Regional ELT.

Will be the primary liaison and interface between the regional executive leadership team, including ELT members, all I&T Programme and Change teams and I&T Service Delivery. Proactively contributes to the development of the business by focusing on continuous improvement opportunities, whether through delivery and use of I&T enabled capabilities or the secure use of our systems and data.

Building an intimate understanding of the Regions’ geographically dispersed businesses, driving global standardization in solutions at an organizational level wherever possible to provide maximum return on investment aligned to the overarching I&T strategy. Where there is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice.

Acts as an advocate for the regional customer in development of, and approval for, the prioritised portfolio of I&T needs. At the same time, promotes understanding and alignment to I&T goals and objectives at a global level. The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between the Business and I&T. Focused on meeting the current, future, expressed and unexpressed demands of the function they support and the business, while maximising returns on I&T investment. Represent the Region CEO at the I&T Executive Steering.

Major/Key Accountabilities

• Lead and evolve the technology services agenda with a strong digital lens, ensuring today’s core Technology Services responsibilities are delivered while progressively shaping a more digitally‑biased, data‑ and AI‑enabled portfolio that supports digital initiatives and broader platform strategy.
• Enable business value through scalable, secure and future‑ready platforms, partnering closely with digital and product leaders to ensure the right infrastructure, capabilities and adoption foundations are in place.
• Own and drive the regional I&T strategy agenda, considering the overall I&T standards, vision, and corporate goals.
• Identify and prioritize I&T initiatives that will have the greatest impact on the regional business units by taking responsibility for forming the regional input to the Technology Services Portfolio prioritisation process.
• Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the I&T & Portfolio priorities are aligned to Business I&T Product requirements.
• Work together with the Brambles Office of the CIO (OCIO) to represent the Region in the Technology Services Portfolio prioritisation process.
• Establish and maintain strong relationships with regional business leaders, including the Regional CEO and their teams as an active member of that team.
• Drive the regional communication and collaboration between the central Technology Services function, other Global I&T delivery functions and regional stakeholders.
• Provide guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring I&T Products and solutions to meet regional requirements.
• Monitor Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in I&T delivery aligned with the Global standard supported by the relevant I&T function (Digital / SC / TS).
• Oversee I&T service performance metrics across the Region, identify areas for improvement, and work with I&T Service Management to implement necessary changes or enhancements to enhance overall service delivery.
• Ensure compliance with I&T Principles, policies, standards, and regulatory requirements within and across the region.
• Collaborate with the Global CIO and regional stakeholders to establish and enforce governance processes, I&T controls, and risk management practices in line with the Global Operating Model.
• Lead the development of the regional I&T plan, taking into consideration business needs, market dynamics, and emerging technology trends.
• Drive the execution of regional I&T initiatives, projects, and programs, ensuring successful delivery within scope, schedule, and budget.
• Own the regional I&T resources allocation, including budget, resources (Headcounts), and external vendors or partners, to optimize resource allocation and support business priorities.
• Collaborate with the Global CIO and other regional I&T Directors to identify opportunities for resource sharing, synergies, and cost optimization.
• Primary point of contact for regional stakeholders, providing regular updates on I&T initiatives, performance, and value delivered.
• Drive a culture of collaborative service improvement across I&T teams working in the Region while supporting strong value and innovation practices.
• Foster a mindset of continuous improvement, encouraging feedback, and implementing initiatives to optimize I&T operations and services.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or related field, Master’s degree preferred or equivalent combination of education/experience.
• Desirable - MBA.
• Experience working across large-scale initiatives, bringing different stakeholder groups together to deliver value.
• Experience working within or alongside a digital team and function, supported adoption of AI and Digital.
• Experience working within a bi-modal delivery environment (i.e. both waterfall and agile methodologies).
• Significant previous experience in within an IT and/or Business Relationship role.
• 7+ years’ experience managing or influencing technical staff and projects.
• Proven success in improving customer experience.
• Using information technology in a strategic context to further strategic goals.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.