Technology Platforms P2P Lead

Job Description

Join to apply for the Technology Platforms P2P Lead role at CHEP

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Key Responsibilities

• Manage a small offshore team of P2P analysts focused on technology procurement.
• Lead the full P2P lifecycle of end‑user devices and accessories, edge hardware such as servers & network.
• Provide an internal service to Technology Platforms relating to maintenance contracts, disposal, software, communication and professional services for project delivery.
• Ensure compliance and controls, adhering to internal controls, policies and regulatory requirements in different territories.
• Develop and maintain KPIs and dashboards to track P2P performance, provide recommendations to the TPLT, support budgeting and forecasting for costs relating to the Technology Platforms portfolio.

Experience

• 5+ years’ experience managing and developing technical teams across multiple cultures & global locations.
• Customer services experience and dealing with senior stakeholders.
• Significant previous experience in customer focused IT services role.
• Proven success in improving the customer experience.
• Experience successfully managing 3rd party service providers.
• Experience working within a matrix structure.
• Bachelor’s degree in finance/Accounting or in a relevant business or technical discipline or demonstration of relevant experience.
• Fluency in English.
• ITIL Qualification or SIAM knowledge (desirable).

Skills and Knowledge

• Stakeholder relationship management: Collect and use feedback from customers and stakeholders to measure effectiveness and drive service improvement.
• Third‑party supplier relationship management: Develop and manage contracts with suppliers, benchmark performance, deliver value and implement improvement actions.
• Technical and business knowledge: Proficient in Microsoft Excel, Word, PowerPoint, SharePoint and ServiceNow; solid understanding of purchasing process fundamentals, project management, information systems and corporate structure; knowledge of procurement and contract management software such as Coupa, Zycus or equivalent; detail oriented and strong organisational skills; strong interpersonal & communication skills; proactive and respond with a sense of urgency; ability to work independently with a capacity to manage multiple priorities; passion, innovation and the ability to act as a “change agent” for achieving results in a fast‑paced TS environment; excellent organisational skills and ability to work independently.

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Cross‑Functional Work, Curiosity, Data Analysis, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Process Improvements, Project Delivery, Relationship Building

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Fraudulent misrepresentation notice

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.