Process Lead, Procure to Pay

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CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The Technology Platforms Procure to Pay (P2P) Lead will drive and be accountable for Technology Services P2P service across the globe.

This role will lead and optimize our end-to-end procurement and accounts payable processes. This role is responsible for managing the P2P team, ensuring operational excellence, compliance, and continuous improvement across procurement, vendor management, invoice processing, and payment functions.

The accountability for the P2P team has a direct impact on end user experience and project delivery, therefore being a role model and driving a service-oriented culture throughout the team is essential for this role.

Responsibilities

• Analyze and identify areas for improvement within P2P processes, recommending and implementing agreed solutions.
• Lead and manage improvement projects to enhance process efficiency, aligning actions with the Controllership framework and ensuring complete documentation.
• Provide structured feedback and updates to stakeholders, including Controllership, Finance, and Commercial teams, improvement actions, and project statuses.
• Deliver training to business functions on P2P processes, incorporating feedback to identify and prioritize improvement initiatives.
• Partner with P2P teams globally to share and apply best practices, contributing to the development of future P2P policies.

Experience

• 5+ years’ experience managing and developing technical teams across multiple cultures & global locations.
• Customer services experience and dealing with senior stakeholders.
• Significant previous experience in customer focused IT services role.
• Proven success in improving the customer experience.
• Experience successfully managing 3rd party service providers.
• Experience working within a matrix structure.
• Bachelor’s degree in finance/Accounting or in a relevant business or technical discipline or demonstration of relevant experience.
• Fluency in English.
• ITIL Qualification or SIAM knowledge (desirable).

Skills and Knowledge

• Stakeholder relationship management: Collects and uses feedback from customers and stakeholders who use the P2P service, to help measure the effectiveness of the team and drive service improvement.
• Third party supplier relationship management: Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties; benchmarks and uses supplier performance data to ensure monitoring and regular reviews; manages 3rd party suppliers to deliver value within agreed scope and service levels.
• Technical and business knowledge: Proficient in Microsoft Excel, Word, PowerPoint, SharePoint and ServiceNow; solid understanding of Purchasing process fundamentals; knowledge of information systems and corporate structure; familiarity with procurement and contract management software such as Coupa, Zycus or equivalent; detail-oriented with strong organizational skills; excellent interpersonal and communication skills; proactive with a sense of urgency; able to work independently with multiple priorities; change-agent mindset for results in a fast-paced TS environment.

Location and Working Model

Hybrid Remote

Seniorities and Employment Type

• Mid-Senior level
• Full-time

Industry and Function

• Information Technology
• Industries: Transportation, Logistics, Supply Chain and Storage

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.