Operations Supervisor - 2 in Pontefract

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

What We're Looking For

Experience & Capability

• Proven experience leading production or manufacturing teams within a fast-paced operational environment.
• Experience leading and developing frontline leaders, including Team Leaders, Supervisors, or Shift Leaders.
• Strong understanding of manufacturing KPIs, operational metrics, and performance management processes.
• Demonstrated experience using production data, reporting, and analytics to drive operational improvements and business decisions.
• Experience identifying trends, conducting root cause analysis, and implementing actions that improve performance and efficiency.
• Experience managing investigations, disciplinaries, performance management, and employee relations processes.
• Continuous improvement and operational optimisation experience within a manufacturing environment.
• Strong Health & Safety awareness and commitment to operational excellence.

Leadership Behaviours

• Leads through people and creates high-performing, engaged teams.
• Uses data and facts to inform decisions, drive accountability, and influence outcomes.
• Strong coaching mindset with a passion for developing future leaders.
• Builds collaborative relationships and credibility across all levels of the organisation.
• Resilient and adaptable when operating in a fast-paced production environment.
• Positive, energetic, and able to balance people engagement with performance delivery.

Key Responsibilities

• Lead, coach, and develop a team of Operations Supervisors and frontline employees to improve capability and performance.
• Drive shift performance through the analysis of production data, KPIs, trends, and operational metrics.
• Use data-led insights to identify opportunities, solve operational challenges, and improve productivity, quality, and efficiency.
• Lead daily, weekly, and monthly performance reviews, ensuring actions are focused on measurable outcomes.
• Create a culture of accountability where decisions are informed by operational evidence and performance data.
• Develop leadership capability across the shift through coaching, mentoring, and succession planning.
• Manage employee relations matters, including investigations, disciplinaries, and performance management processes.
• Lead continuous improvement and site optimisation initiatives that deliver tangible operational benefits.
• Collaborate with site leadership and cross-functional teams to support strategic projects, process improvements, and operational change.
• Maintain high standards of Health & Safety, compliance, and operational performance across the shift.

Why Join CHEP?

• Opportunity to lead and shape a developing shift team during an exciting period of growth and transformation.
• Significant people leadership responsibility with approximately 45 reports across a direct and indirect matrix.
• Influence operational performance, culture, and leadership capability across the site.
• Play a key role in improvement, optimisation, and change initiatives.
• Long-term career development opportunities within a global supply chain and manufacturing organisation.

What's in It for You?

• Competitive salary (Base + Shift Allowance)
• Annual bonus opportunity (Typically 10% of your base salary)
• Single Private healthcare
• Share scheme
• Flexible benefits package
• 25 days holiday plus the option to buy and sell additional leave
• Enhanced Company pension scheme
• Life Assurance & Employee Assistance Programme

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.