At a Glance
- Tasks: Build strong customer relationships and drive service excellence in the field.
- Company: Join a certified Top 17 Global Employer with a focus on inclusivity.
- Benefits: Enjoy a company car, private healthcare, and generous holiday options.
- Other info: Field-based role with opportunities for career growth and development.
- Why this job: Make a real impact by solving problems and influencing positive behaviours.
- Qualifications: 2+ years in customer-facing roles and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field based in and around Belfast/Northern Ireland
Ready to build strong customer relationships and turn data into meaningful action? We are looking for a Retail Territory Manager to join our UKI team and play a key role in supporting customers, protecting CHEP assets, and driving service excellence. This is a great opportunity for someone who enjoys being out in the field, solving problems, and influencing positive behaviours across a diverse customer base.
What you'll be doing:
- Customer relationship management - building trusted partnerships and educating customers on CHEP processes
- Data-driven customer visits triggered by asset performance insights
- Identifying misuse and recovery opportunities to protect and improve asset productivity
- Training and influencing customers to ensure correct asset handling and service compliance
- Using reports and digital tools to complete root cause analysis and drive performance improvements
- Collaborating with internal teams to enhance customer satisfaction and collection performance
What you'll bring:
- A full UK driving licence
- 2+ years experience in a customer-facing or field-based role
- 2+ years experience in Customer Service or Account Management within a service-led or FMCG environment
- Strong attention to detail with the ability to analyse data and spot trends
- A people-focused approach with confidence in influencing and problem-solving
Why Join Us?
- Certified Top 17 Global Employer
- Annual bonus (typically 10%)
- Generous share scheme
- Company Car
- Private healthcare (single cover)
- Field based/remote working
- 25 days holiday + statutory leave, with option to buy/sell 5 days
- Up to 7.5% company pension
- Life Assurance & Employee Assistance Programme
Interested...? Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you! As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.
Retail Territory Manager in Belfast employer: CHEP
Join CHEP as a Retail Territory Manager and experience a dynamic work culture that prioritises employee growth and customer satisfaction. With a generous benefits package including a company car, private healthcare, and a competitive pension scheme, you'll thrive in a supportive environment that values your contributions and encourages you to build strong relationships in the Belfast area. As a certified Top 17 Global Employer, we are committed to fostering an inclusive workplace where every team member can excel.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Territory Manager in Belfast
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CHEP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CHEP!
We think you need these skills to ace Retail Territory Manager in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CHEP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CHEP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CHEP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CHEP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
