Business Solution Architect - Customer Experience in Manchester

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

Job Description

You’ll be responsible for leading the design and implementation of scalable and secure solutions and business systems across our Customer Experience landscape, which will focus on areas such as CRM enhancements (Salesforce).

Key Responsibilities May Include:

• Lead the analysis and alignment of business and IT strategies, constructing current and future-state business and technology models to support organizational goals.
• Develop and maintain technology roadmaps across platforms and products, translating business strategies into executable technology outcomes.
• Guide decision-making processes with actionable insights on market trends, disruptive forces, and risk mitigation plans, leveraging scenario planning techniques.
• Build and promote the enterprise architecture (EA) practice as an internal consultancy, offering strategic services and driving organizational transformation.
• Collaborate with business leaders, platform owners, and product managers to align architecture activities with business needs, ensuring consistent governance and standards.
• Facilitate innovation by assessing emerging technologies and providing practical guidance for pilot programs, proofs of concept, and innovation cycles.
• Maintain the enterprise-wide Configuration Management Database (CMDB) and ensure the development and application of architectural standards, principles, and guardrails.
• Lead the architecture community to foster a culture of collaboration, knowledge sharing, and alignment with enterprise technology strategies.

Experience:

• 5+ years of experience in business solutions architecture or system design roles.
• Strong background in process optimization and automation.
• Proven experience with architectural design software and tools (TOGAF, etc).
• Experience with project management and implementing complex systems architectures.
• Strong understanding of enterprise application integration, including API management, middleware and data integration platforms.
• Strong background in enterprise systems (Software Platforms, ERPs, etc).

Knowledge:

• Knowledge of enterprise architecture frameworks and best practices.
• Familiarity with security and compliance standards and requirements.
• Experience with cloud-based systems and services.
• Knowledge of systems development lifecycle (SDLC) and software development practices.
• Knowledge of emerging technologies such as Artificial Intelligence and IoT is a bonus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Strong understanding of business processes, data flow and systems.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Remote Type Hybrid Remote

Skills to succeed in the role: Adaptability, Business Strategy Development, Emerging Technologies, Empathy, Enterprise Architecture Management, Experimentation, Risk Management, Taking Ownership, Teamwork, Technology Roadmap, Understand Customers.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us.