At a Glance
- Tasks: Coordinate care delivery, manage rosters, and support care staff in a dynamic environment.
- Company: Join Chenai Holistic Home Care Agency, a trusted provider of person-centred care.
- Benefits: Enjoy competitive pay, generous leave, training support, and a company car.
- Other info: Flexible working options with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: 2+ years in care coordination, strong IT skills, and knowledge of CQC standards.
The predicted salary is between 28000 - 30000 £ per year.
Location: South Woodham Ferrers, Chelmsford
Driving: Must have a full UK driving licence and be able to travel locally
Pay: £28,000-£30,000 Annually
About Chenai Holistic Home Care Agency Ltd
Chenai Holistic Home Care Agency Ltd is a trusted and innovative domiciliary care provider dedicated to delivering high-quality, person-centred care. We empower our staff through continuous training, clear career progression, and a supportive, collaborative environment. Our commitment to excellence is reflected in our outstanding reputation, both with service users and in our regulatory compliance.
What We Offer:
- 40 hours per week + generous on-call payments
- 28 days paid leave (including Bank Holiday)
- Work Mobile
- Work Laptop
- Excellent Pension Scheme
- Company Car Available (preferred own car)
- Training Provided
- Ongoing Training Support
About the Role
As our Complex Care Coordinator, you'll be the hub of daily care delivery, rostering visits, supporting care staff, liaising with health and social care professionals, and keeping real-time oversight of calls and records. This is a hands-on role where your attention to detail makes a real difference to people's lives.
What you'll be doing:
- Building accurate roster and allocating visits in line with care plans, risk assessments, continuity and preferences
- Monitoring calls on Access and responding quickly to missed, late or short calls
- Coordinating same-day cover for sickness and emergencies and communicating changes clearly
- Checking daily care logs and medication records/MARs, escalating issues immediately
- Supporting quality and compliance through record checks, spot checks and staff supervision
- Liaising with GPs, District Nurses, pharmacies, social workers and Local Authority teams
- Escalating safeguarding concerns promptly and following local procedures
- Helping with assessments, care plan updates, reviews and settling-in checks for new packages
Working Pattern Options: Full time Office and community-based Includes participation in an on-call roster.
What we're looking for (essential):
- Experience coordinating domiciliary/home care (or a similar operational role) - Minimum 2 years experience.
- Confident IT skills (Microsoft 365 + Access rota system, e-rostering/e-call monitoring systems such as Access)
- Knowledge of CQC Fundamental Standards / relevant domiciliary care requirements
- Strong organisation, communication and time-management - able to work under pressure
- NVQ/QCF Level 2+ in Health
Complex Care Coordinator employer: Chenai Holistic Home Care
Chenai Holistic Home Care Agency Ltd is an exceptional employer located in South Woodham Ferrers, offering a supportive and collaborative work culture that prioritises employee growth through continuous training and clear career progression. With competitive pay, generous leave, and a commitment to high-quality care, our team members enjoy a fulfilling role that makes a real difference in the lives of others, all while benefiting from excellent resources such as company cars and ongoing training support.
