At a Glance
- Tasks: Coordinate care delivery, manage rosters, and support care staff in a dynamic environment.
- Company: Join Chenai Holistic Homecare, a trusted provider of person-centred care.
- Benefits: Enjoy 28 days paid leave, a company car, and ongoing training support.
- Other info: Be part of a supportive team that values Care, Respect, Trust, Quality, and Teamwork.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience in home care coordination and strong IT skills are essential.
The predicted salary is between 28000 - 39200 £ per year.
Pay: £28,000 Annually
Location: Stratford
Driving: Must have a full UK driving licence and be able to travel locally
About Chenai Holistic Homecare
Chenai Holistic Homecare is a trusted and innovative domiciliary care provider dedicated to delivering high-quality, person-centred care. We empower our staff through continuous training, clear career progression, and a supportive, collaborative environment. Our commitment to excellence is reflected in our outstanding reputation, both with service users and in our regulatory compliance.
What We Offer
- 40 hours per week + generous on-call payments
- 28 days paid leave (including Bank Holiday)
- Work Mobile
- Work Laptop
- Excellent Pension Scheme
- Company Car Available (preferred own car)
- Training Provided - Ongoing Training Support
About the Role
As our Care Coordinator, you’ll be the hub of daily care delivery, rostering visits, supporting care staff, liaising with health and social care professionals, and keeping real-time oversight of calls and records using CM2000. This is a hands-on role where your attention to detail makes a real difference to people’s lives.
What you’ll be doing
- Building accurate roster and allocating visits in line with care plans, risk assessments, continuity and preferences
- Monitoring calls on CM2000 and responding quickly to missed, late or short calls
- Coordinating same-day cover for sickness and emergencies and communicating changes clearly
- Checking daily care logs and medication records/MARs, escalating issues immediately
- Supporting quality and compliance through record checks, spot checks and staff supervision
- Liaising with GPs, District Nurses, pharmacies, social workers and Local Authority teams
- Escalating safeguarding concerns promptly and following local procedures
- Helping with assessments, care plan updates, reviews and settling-in checks for new packages
Working Pattern Options:
- Full time
- Office and community-based
- Includes participation in an on-call roster.
What we’re looking for (essential)
- Experience coordinating domiciliary/home care (or a similar operational role)
- Confident IT skills (Microsoft 365 + e-rostering/e-call monitoring systems such as CM2000)
- Knowledge of CQC Fundamental Standards / relevant domiciliary care requirements
- Strong organization, communication and time-management - able to work under pressure
Desirable (nice to have)
- NVQ/QCF Level 2+ in Health & Social Care
- Experience supervising staff and completing spot checks/supervisions
Why join Chenai Holistic Home Care?
You’ll be joining a supportive team built around our values of Care, Respect, Trust, Quality and Teamwork where doing the right thing for clients and colleagues matters every day.
How to apply
Send your CV and a short note on why you’re a good fit for the role.
Care Coordinator employer: Chenai Holistic Home Care
Chenai Holistic Homecare is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong focus on continuous training, clear career progression, and a collaborative work culture, employees are empowered to make a meaningful impact in the lives of those they care for. Located in Stratford, the company offers generous benefits including a competitive salary, excellent pension scheme, and the opportunity to work with a dedicated team that values Care, Respect, Trust, Quality, and Teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Chenai Holistic Homecare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to care coordination. Think about your past experiences and how they align with the responsibilities of the Care Coordinator role.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CM2000 and other relevant software. Being confident in these tools will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Chenai Holistic Homecare.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in coordinating domiciliary care or similar roles. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Craft a Personal Note:In your short note, share why you’re passionate about care coordination. Let us know how your skills align with our values of Care, Respect, Trust, Quality, and Teamwork. This is your chance to shine!
Show Off Your IT Skills:Since we rely on systems like CM2000, mention any relevant IT skills you have. If you’ve used Microsoft 365 or e-rostering systems before, make sure to highlight that experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Chenai Holistic Home Care
✨Know Your Stuff
Make sure you understand the role of a Care Coordinator inside out. Familiarise yourself with CM2000 and the CQC Fundamental Standards. Being able to discuss these confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've coordinated care or managed staff. Highlight your organisational skills and how you've handled pressure, as this is crucial for the job.
✨Ask Smart Questions
Come prepared with questions that show your interest in the company and the role. Ask about their training programmes or how they support staff development. This demonstrates that you’re keen on growing with them.
✨Be Person-Centred
Since Chenai Holistic Homecare focuses on person-centred care, be ready to discuss how you prioritise the needs of clients. Share your thoughts on building relationships with service users and how you ensure their preferences are met.
