IT Support Technician in Stevenston

Chemring Energetics UK is a global business providing a range of equipment based on energetic materials for defence, civil defence, and key commercial customers. Are you an enthusiastic IT professional with strong technical skills, excellent customer service abilities, and a passion for supporting business systems and users? We’re looking for an IT Support Technician to provide first-line technical support across the business, ensuring the reliable operation of IT infrastructure, systems, and service. This is a key role in supporting business operations through effective helpdesk management, user support, asset management, and the promotion of digital workplace solutions.

Key Responsibilities

• Ensure all activities are carried out in full compliance with Health, Safety and Environmental legislation, company policies, and procedures.
• Actively promote a positive safety culture by identifying and reporting unsafe acts, conditions, and near misses in accordance with company requirements.
• Provide first-line technical support and troubleshooting for hardware, software, systems, and business applications across the organisation.
• Take ownership of Helpdesk operations, ensuring support requests are managed effectively and resolved within agreed service levels.
• Coordinate employee onboarding, induction, offboarding, and employee moves, adds, and changes (MAC), maintaining accurate records and documentation for audit and compliance purposes.
• Manage and maintain physical and virtual IT asset inventories, including asset tagging and Hybrid Active Directory administration.
• Support and maintain business IT services, including laptops, desktops, telephony systems, printers, conference room technologies, and core business applications.
• Provide user support for key business systems, including Epicor, Agility, Q-Pulse, Microsoft 365, and PowerApps.
• Assist with the delivery of IT projects, system upgrades, and technology improvement initiatives.
• Champion digital workplace technologies and support their successful adoption across the business.
• Deliver project work and continuous improvement activities in line with agreed objectives and departmental priorities.
• Maintain IT technical standards, procedures, and documentation to ensure consistency, reliability, and compliance.

Qualifications & Experience

• HND or equivalent qualification in an IT-related discipline.
• Experience working within an IT support or service desk environment.
• Proven experience providing technical support and delivering excellent customer service to end users.
• Strong communication and interpersonal skills, with the ability to engage effectively at all levels of the organisation.
• Ability to prioritise workload, manage multiple tasks, and work effectively to deadlines.
• Strong administrative and organisational skills with excellent attention to detail.
• Good analytical, numeracy, and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Experience developing or modifying Microsoft PowerApps.
• Ability to handle confidential information with discretion and professionalism.

If you're passionate about IT, enjoy solving problems, and want to play a key role in supporting business-critical systems and users, we'd love to hear from you!