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For Companies At a Glance
- Tasks: Lead client relationships and drive account growth in a dynamic digital agency.
- Company: Well-established digital agency with a people-first culture.
- Benefits: Flexible working, generous holiday, learning budgets, and family-friendly policies.
- Why this job: Make a real impact on recognisable brands and develop your career in a supportive environment.
- Qualifications: 5+ years in client services within a digital agency and strong communication skills.
- Other info: Opportunity for mentorship and professional growth in a collaborative team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We're working exclusively with a wellâestablished digital agency to appoint a Senior Client Manager into their Client Services function. This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment. The agency partners with a portfolio of recognisable consumer brands, helping them create and evolve digital products and platforms that deliver real commercial and customer impact.
The Role
As Senior Client Manager, you'll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope. You'll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery. This is a senior, handsâon role suited to someone who enjoys balancing strategic thinking with practical execution.
Key Responsibilities
- Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
- Drive account growth through identifying new opportunities and expanding existing engagements
- Ensure financial performance and commercial health across your client portfolio
- Translate client challenges into clear, actionable briefs for internal teams
- Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
- Partner with sales and leadership teams on proposals, pitches, and new business activity
- Support and guide more junior client services colleagues, providing mentorship and leadership
- Maintain clear communication with stakeholders at varying levels of seniority
About You
You'll be an experienced client services professional with a strong background in digital agency environments. You're confident managing multiple clients, navigating complexity, and building longâterm partnerships. You'll bring:
- A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation
- Proven experience retaining and expanding client accounts
- The ability to build credibility quickly with senior stakeholders
- Strong commercial awareness and experience managing budgets and forecasts
- A calm, solutionsâfocused approach, even in fastâmoving environments
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
Experience & Background
- Minimum of 5 years' experience in a clientâfacing role within a digital agency
- Experience working across multiple projects and client contexts simultaneously
- Exposure to mentoring or managing junior team members
- A genuine interest in digital products, platforms, and emerging technologies
- Comfortable working in agile, multidisciplinary teams
Why This Opportunity?
This agency is known for its peopleâfirst culture, longâstanding client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development.
Benefits typically include:
- Flexible hybrid working arrangements
- Generous holiday allowance plus additional wellbeing days
- Learning and development budgets and access to structured training programmes
- Familyâfriendly policies and enhanced parental leave
- Highâquality office space in central London
Senior Client Manager in London employer: Chemistry London
Contact Detail:
Chemistry London Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Client Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at agencies or know people there. A friendly chat can lead to insider info about job openings and even referrals.
â¨Tip Number 2
Prepare for interviews by researching the agency's recent projects and clients. This shows you're genuinely interested and helps you tailor your answers to align with their values and goals.
â¨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the Senior Client Manager role. Highlight your successes in managing client relationships and driving account growth.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Client Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Client Manager role. Highlight your experience in managing client relationships and driving account growth, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital products and how your background makes you the perfect fit for this role. Be sure to mention any relevant experience that showcases your ability to manage multiple clients effectively.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your success in client management and account growth. Numbers speak volumes, so if you can quantify your impact, do it! We love seeing how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss out on any important updates. Plus, itâs super easy to do!
How to prepare for a job interview at Chemistry London
â¨Know Your Clients
Before the interview, research the agency's key clients and their digital products. Understanding their portfolio will help you demonstrate your knowledge of client relationships and how you can contribute to account growth.
â¨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to manage multiple clients and deliver complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
â¨Communicate Clearly
As a Senior Client Manager, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing how you would translate client challenges into actionable briefs for internal teams.
â¨Demonstrate Leadership
Be ready to discuss your experience in mentoring or managing junior team members. Highlight how you've supported colleagues in the past and how you plan to foster a collaborative environment within the agency.
