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For Companies At a Glance
- Tasks: Lead client relationships and drive account growth in a dynamic digital agency.
- Company: Well-established digital agency with a people-first culture.
- Benefits: Flexible working, generous holiday, learning budgets, and family-friendly policies.
- Why this job: Make a real impact on recognisable brands while developing your career.
- Qualifications: 5+ years in client services within a digital agency and strong communication skills.
- Other info: Mentorship opportunities and a collaborative environment await you.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We’re working exclusively with a well‑established digital agency to appoint a Senior Client Manager into their Client Services function. This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment. The agency partners with a portfolio of recognisable consumer brands, helping them create and evolve digital products and platforms that deliver real commercial and customer impact.
The Role
As Senior Client Manager, you’ll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope. You’ll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery. This is a senior, hands‑on role suited to someone who enjoys balancing strategic thinking with practical execution.
Key Responsibilities
- Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
- Drive account growth through identifying new opportunities and expanding existing engagements
- Ensure financial performance and commercial health across your client portfolio
- Translate client challenges into clear, actionable briefs for internal teams
- Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
- Partner with sales and leadership teams on proposals, pitches, and new business activity
- Support and guide more junior client services colleagues, providing mentorship and leadership
- Maintain clear communication with stakeholders at varying levels of seniority
About You
You’ll be an experienced client services professional with a strong background in digital agency environments. You’re confident managing multiple clients, navigating complexity, and building long‑term partnerships. You’ll bring:
- A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation
- Proven experience retaining and expanding client accounts
- The ability to build credibility quickly with senior stakeholders
- Strong commercial awareness and experience managing budgets and forecasts
- A calm, solutions‑focused approach, even in fast‑moving environments
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
Experience & Background
- Minimum of 5 years’ experience in a client‑facing role within a digital agency
- Experience working across multiple projects and client contexts simultaneously
- Exposure to mentoring or managing junior team members
- A genuine interest in digital products, platforms, and emerging technologies
- Comfortable working in agile, multidisciplinary teams
Why This Opportunity?
This agency is known for its people‑first culture, long‑standing client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development.
Benefits typically include:
- Flexible hybrid working arrangements
- Generous holiday allowance plus additional wellbeing days
- Learning and development budgets and access to structured training programmes
- Family‑friendly policies and enhanced parental leave
- High‑quality office space in central London
Senior Client Manager in England employer: Chemistry London
Contact Detail:
Chemistry London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or know about the agency you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the agency's recent projects and clients. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with their needs, especially around client management and digital delivery. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Client Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Manager role. Highlight your experience in managing client relationships and driving account growth, as these are key aspects of the job. We want to see how your skills align with what the agency is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital products and how your background makes you the perfect fit for this role. Be sure to mention any relevant experience that showcases your ability to manage multiple clients effectively.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too! Remember, this is about building relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Chemistry London
✨Know Your Clients
Before the interview, research the agency's existing client portfolio. Understand their key projects and how they align with your experience. This will help you demonstrate your ability to manage and grow client accounts effectively.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully driven account growth in previous roles. Be ready to discuss specific strategies you implemented and the results achieved. This will highlight your capability to balance strategic thinking with practical execution.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the role's emphasis on communication with stakeholders, being able to convey complex ideas simply will set you apart. Consider doing mock interviews to refine your delivery.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience mentoring junior team members. Share specific instances where you provided guidance or support, showcasing your leadership style and how it contributes to a collaborative environment.
