About Chemist4U
Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.
Join us and be part of a company that’s transforming healthcare and making a real difference every day.
Our purpose
Making medication and care faster, simpler and safer so people stay well for longer.
Our mission
Empower everyone to take control of their health by providing world class technology and pharmacy services.
Our values
•Collaboration
•Integrity
•Positivity
•Growth
•Customer centricity
We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.
Reporting to: Head of Design
Job type: Permanent
Salary: Competitive
Working Pattern & Hours: Monday-Friday, 37.5 hours per week
Location: Hybrid – 3 days in the office (Office located: London, SE1 or Lancashire, WN8)
We are looking for a talented and user-centred Mid-Weight UX Designer to join our growing design team. This role is ideal for someone with at least 3 years of UX design experience who is passionate about creating intuitive, accessible, and impactful digital experiences.
Working closely with the Design, Product, Development, Marketing, and Healthcare teams, you will help shape and optimise user journeys across our three brands: Chemist4U, myBMI, and myPharmacy.
Experience within healthcare, pharmacy, medical, or other highly regulated industries would be advantageous, but is not essential. We are equally interested in candidates who can demonstrate strong UX thinking, a user-first mindset, and experience solving complex problems in digital products.
Key Responsibilities
As the Mid-Weight UX Designer, you will be responsible for the following duties:
•Lead UX design activities across web, app and digital product projects, from discovery through to delivery.
•Create user flows, customer journey maps, wireframes, prototypes, and UX documentation.
•Design intuitive and accessible user experiences that align with business objectives and customer needs.
•Work alongside the product manager and developers to support implementation and ensure design quality throughout delivery.
•Analyse user behaviour and performance data to identify opportunities for optimisation and continuous improvement.
•Advocate for user-centred design principles across the organisation.
•Contribute to the evolution of our design system and UX best practices.
•Facilitate workshops, stakeholder reviews, and collaborative design sessions where appropriate.
About You
We're looking for someone with a strong user-first mindset who is passionate about creating meaningful digital experiences and solving complex problems. You will have excellent attention to detail, a commitment to high-quality design, and the confidence to contribute ideas, challenge assumptions constructively, and collaborate effectively with colleagues and stakeholders.
As the digital landscape continues to evolve, particularly with the rapid advancement of AI, we're seeking someone who is curious, adaptable, and eager to learn new tools, technologies, and ways of working.
This is an exciting opportunity to make a tangible impact within a fast-growing healthcare business where design plays an increasingly important role in shaping customer experiences. You'll join a collaborative and supportive team environment, working alongside the Lead UX Designer, a Senior Designer, and external UX contractors, while continuing to develop your skills and career.
Qualifications & Experience
The successful Mid-Weight UX Designer will need to possess the following skills and experience:
Essential
•Minimum 3 years' experience working in a UX Designer role.
•Bachelor's degree in User Experience Design, Interaction Design, Product Design or a related field.
•Strong portfolio demonstrating UX thinking, problem-solving, and end-to-end design processes.
•Proficiency in Figma, including wireframing, prototyping, design systems, and collaborative workflows.
•Strong understanding of information architecture, interaction design, and accessibility principles.
•Familiarity with e-commerce customer journeys and conversion optimisation.
•Experience working within agile product teams.
•Experience working with design systems and component-based design.
•Excellent communication and stakeholder management skills.
•Ability to balance user needs, business goals, and technical constraints.
Preferred
•Experience within healthcare, pharmacy, medical, health-tech, or other regulated industries.
•Knowledge of accessibility standards and inclusive design practices.
•Experience conducting and interpreting user research and usability testing.
•Experience or interest in using AI-powered tools, including Figma Make, Cursor, ChatGPT, Claude or other AI-assisted design, prototyping, or development tools.
Company Benefits
Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:
•Discounted gym membership
•Funded training
•Enhanced Maternity & Paternity
•30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience
•Health & Wellbeing benefits
•Staff discount
•Sick Pay Scheme
•Blue light card membership is available
•Free seasonal flu vaccination
•Regular social events.
We’d love to hear from you, so please apply as soon as possible. The role is open until 10th June 2026 but may close earlier if we receive a high number of applications.
We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [email protected]
At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.
For more information about how we handle candidate data or to exercise your rights, please contact [email protected]
