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- Tasks: Lead product management and shape the future of digital healthcare platforms.
- Company: Join Chemist4U, a leading online pharmacy transforming healthcare in the UK.
- Benefits: Enjoy 33 days annual leave, discounted gym membership, and funded training.
- Why this job: Make a real impact on patient lives while working in a fast-growing, innovative team.
- Qualifications: Proven experience in product leadership within digital or ecommerce environments.
- Other info: Flexible hybrid working with a focus on collaboration and continuous improvement.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. We’re redefining modern healthcare and helping people “feel better for less”. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day.
Our purpose
Making medication and care faster, simpler and safer so people stay well for longer.
Our mission
Empower everyone to take control of their health by providing world class technology and pharmacy services.
Our values
Integrity
Positivity
Growth
Customer centricity
We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.
About the role
Reporting to: Chief Technical Officer
Job type: Permanent
Working Pattern & Hours: Monday-Friday, 37.5 hours per week
Location: Hybrid/Flexible (Office located: London, SE1 or Lancashire, WN8)
At Chemist4U, we’re looking for an experienced Head of Product to lead our product management function and shape the future of our digital platforms, customer journeys, and internal tools. This is a hands-on leadership role that blends strategic thinking with structured decision-making and strong coaching. You’ll work closely with senior leaders across technology, design, engineering, operations and the wider business to define where we focus our efforts, how we prioritise work, and how we deliver meaningful outcomes for both customers and the business. Your influence will span the full product lifecycle, from ecommerce experiences to pharmacy operations, helping us build a strong product culture rooted in insight, evidence, and customer‑centric thinking.
Key Responsibilities
- Product Strategy and Direction
Shape product direction in collaboration with senior leaders and functional partners
Identify high‑value opportunities that improve customer experience, operational efficiency, and commercial performance
Ensure product priorities are guided by insight, evidence, and clear strategic reasoning. - Roadmaps & Prioritisation
Use structured prioritisation frameworks grounded in data, insight, and business needs
Ensure teams have clarity on focus, context, and constraints. - Product Operating Model
Establish and evolve a clear product operating model across teams, ensuring consistent and effective ways of working
Define how product discovery, prioritisation, decision‑making, and measurement should work across the organisation
Ensure teams understand expectations, processes, and how work flows end‑to‑end. - Customer Insight & Discovery
Promote best‑practice discovery techniques and help teams deeply understand customer needs
Champion evidence‑based decision‑making using research, analytics, and experimentation
Ensure teams validate assumptions early and often. - Leadership & Team Development
Build and develop a high‑performing team of Product Managers
Coach the team to strengthen product craft, critical thinking, communication, and stakeholder influence
Foster a culture of curiosity, collaboration, and continuous improvement. - Cross‑Functional Collaboration
Work closely with senior leadership, design (UI/UX), engineering, delivery, and operational teams to align on priorities
Communicate product strategy, roadmap decisions, and outcomes clearly
Facilitate structured trade-offs between scope, value, risk, and timelines
Bring a calm, balanced, and politically aware approach that helps navigate differing opinions and align people around shared goals. - Value & Performance
Define success metrics for product outcomes and ensure teams measure what matters
Review product performance, insights, and data to inform direction and prioritisation
Maintain focus on measurable improvements for customers and the business.
About You
As Head of Product, you’ll thrive in this role if you:
Bring structure, clarity, and strategic thinking to complex environments
Enjoy building teams and elevating product craft
Collaborate naturally with design, engineering, and operational functions
Communicate clearly and influence with evidence and insight
Are customer‑focused, commercially aware, and comfortable making pragmatic decisions
Thrive in a fast‑moving, growth‑oriented organisation
Influence through empathy and clarity rather than authority
Ensure stakeholders feel included, respected, and aligned throughout the product operating model.
Qualifications & Experience
This role requires an experienced product leader with the capability to scale teams, shape strategy, and deliver impactful digital products in a complex, fast‑growing environment.
Experience leading product teams in digital, ecommerce, or platform environments
Strong track record shaping product direction and delivering meaningful outcomes
Deep understanding of product management practices, discovery, and prioritisation frameworks
Experience working closely with engineering, design, and cross‑functional stakeholders
Experience developing, coaching, and hiring Product Managers
Experience in healthcare, pharmacy, or regulated sectors
Familiarity with cloud‑native environments or modern ecommerce architectures
Experience with experimentation, personalisation, or data‑driven product optimisation.
Company Benefits
Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:
Discounted gym membership
Funded training
Enhanced Maternity & Paternity
33 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience.
Head of Product employer: Chemist4U
Contact Detail:
Chemist4U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in Chemist4U and how you can contribute to our mission of transforming healthcare.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Product role. We want to hear how you can shape product strategy and lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our innovative team.
We think you need these skills to ace Head of Product
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for product management and how it aligns with our mission at Chemist4U.
Tailor Your Application: Make sure to customise your application to highlight your experience in leading product teams and shaping strategy. Show us how your skills can help us redefine modern healthcare and improve customer experiences.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use specific examples of how you've driven product outcomes and improved processes in previous roles. We love data-driven insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our innovative team at Chemist4U.
How to prepare for a job interview at Chemist4U
✨Know Your Product Inside Out
Before the interview, dive deep into Chemist4U's products and services. Understand their mission to simplify healthcare and how they leverage technology. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Style
As a Head of Product, you'll need to lead and inspire teams. Be ready to discuss your leadership approach, particularly how you coach and develop product managers. Share specific examples of how you've fostered collaboration and curiosity in previous roles.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about working with design, engineering, and operations teams. Prepare examples that highlight your ability to communicate effectively and align diverse stakeholders around shared goals. This will showcase your collaborative spirit, which is crucial for this role.
✨Emphasise Customer-Centric Thinking
Chemist4U values customer insight and evidence-based decision-making. Be prepared to discuss how you've used customer feedback and data to shape product strategies in the past. Highlight any experience you have with discovery techniques and validating assumptions early in the product lifecycle.